[Hiring] Business Process Consultant for Revenue Cycle Strategy & Intelligent Automation @Children's Hospital of Philadelphia

Role Description

The Revenue Cycle Business Consultant supports revenue cycle processes that span multiple departments, multiple workflows and systems or supports analytic efforts of the revenue cycle through report development, data quality assurance, process mapping and analysis. The position also supports business process improvement efforts including projects to enhance Epic, automation, quality, and efficiency through report writing, analysis, business case development and data validation.

Qualifications

• Proven experience in identifying, designing, and implementing AI or RPA (Robotic Process Automation) solutions within a complex hospital or healthcare environment.
• A passion for data-driven decision-making and an ability to translate complex data sets into actionable business process improvements.
• Deep familiarity with Epic systems and an understanding of how to leverage its framework for revenue cycle optimization and automation.
• The ability to partner effectively with diverse stakeholders—from clinical unit leaders to the Chief Nursing Officer—to deliver technical solutions that respect operational realities.
• A robust understanding of the healthcare revenue cycle, including registration, billing, and payer contract structures.
• A values-driven approach that prioritizes integrity, teamwork, and the ultimate goal of supporting world-class care for children and families.
• 2 years of consulting experience is strongly preferred for this role.

Requirements

• Develop and maintain written documentation for processes that exist between departments, systems, external vendors and payers.
• Act as a high-level business process consultant between operations, performance improvement and IT for needs that cross boundaries.
• Implement processes and practices that can adapt quickly to changing organization, business, and payer demands.
• Review business process, system or other changes that might impact existing workflows and recommend methods to optimize to desired state and improve efficiency.
• Perform business impact reviews of test plans that span across departments, workflows or systems.
• Create, optimize, and support the implementation of processes that link closely to system workflows.
• Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together.
• Direct cross-functional teams to resolve complex issues related to automated workflows or other complex processes.
• Responsible for creating and managing the financial and operational reports generated on regular and an ad hoc basis.
• Develop business case analysis to support process optimization and change.
• Partner with operational and IT leaders to develop and execute CHOP’s digital transformation roadmap.
• Manage the intake, prioritization, and execution of AI and automation projects.
• Serve as a bridge between technical teams and operational departments to translate business needs into functional requirements.

Benefits

• Complimentary Healthcare Financial Management Association (HFMA) membership, providing access to nationally recognized certifications and a network of experts.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least three (3) years experience with system design, process workflow design or business/systems consulting. Required
• At least five (5) years experience with system design, process workflow design or business/systems consulting. Required
• EPIC experience Preferred
• Revenue Cycle experience Preferred

Skills and Abilities

• Strong analytical and communication skills (Required proficiency)
• Strong computer skills to include database analysis (Required proficiency)
• Statistical software experience (Preferred proficiency)
• Extensive knowledge of workflow and/or system design (Required proficiency)
• Extensive knowledge of analytical tools, business intelligence tools and statistical packages (Required proficiency)

Licenses and Certifications

• EPIC certification - EPIC - Preferred
• Lean Six Sigma Green Belt (LSSGB) - Lean Six Sigma Green Belt - LSSGB - American Society for Quality - Preferred

Salary Range

$98,820.00 - $126,000.00 Annually. Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.