[Hiring] Business Process Consultant @Atos

Role Description

The primary role of the Business Process Consultant is to partner with customers to analyze and improve business processes, ensuring alignment with organizational objectives and ServiceNow best practices. The role involves eliciting and documenting business requirements, advising on solution approaches, and supporting delivery cycles to ensure the successful implementation of business-driven solutions.

Key Responsibilities

• Manage and facilitate client workshops to define as-is and to-be processes with Sponsors, Stakeholders, and Subject Matter Experts (SMEs).
• Communicate effectively with stakeholders at all levels within the customer organization.
• Work closely with the Project Manager to support delivery within agreed timelines and budget.
• Rationalize complex information and clearly articulate user needs for both technical and non-technical audiences.
• Develop relevant documentation for Agile and Waterfall engagements, including functional specifications, gap analysis reports, process flow diagrams, and user stories.
• Ensure user stories are fully understood and contain clear acceptance criteria to support development and testing activities.
• Perform initial backlog refinement activities, including prioritization and estimation support.
• Act as a bridge between business and technical teams, fostering collaboration to resolve business and technology challenges.
• Support sprint activities, including planning, execution, reviews, and retrospectives.
• Assist teams in defining detailed test scenarios and providing support during User Acceptance Testing (UAT), including defect documentation and enhancement tracking.
• Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep.
• Prepare training materials and deliver train-the-trainer or end-user training sessions as required.
• Promote continuous process improvement through the use of process metrics, KPIs, and dashboards.

Qualifications

• BA/BS Degree in IT, IS or business-related field or equivalent professional experience.
• 5+ years of experience in IT business process analysis and optimization.

Requirements

• Primary focus area: ServiceNow platform.
• Strong analytical and business process optimization skills.
• Expertise in process modeling, requirements analysis, and functional documentation.
• Excellent written and verbal communication skills, with strong workshop facilitation and presentation abilities.
• Strong stakeholder management and relationship-building skills.
• Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices.
• Solid understanding of ServiceNow platform capabilities and solution design principles.

Preferred Skills

• CMDB, ITSM and ITOM.