[Hiring] Business Operations Manager @Pomelo Care

Role Description

Your North Star:

You will help build, optimize, and scale best-in-class operations for Pomelo’s doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

What You’ll Do:

• Analyze and report on key operational metrics and performance trends for Pomelo’s doula business.
• Leverage data insights to identify and prioritize areas for operational efficiency, and implement critical process improvements.
• Own end-to-end operations for new plan launches, including clinical team capacity planning and SOP development.
• Own key operational projects that improve how we deliver care for our members, including using analytical rigor to assess project success.
• Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met.
• Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure success of our doula business line.

Qualifications

• 3+ years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up.
• 3+ years of experience independently performing complex data analysis using Excel or similar, as well as creating data visualizations (e.g. Metabase, Looker).
• Demonstrated ability to build flexible models with a high degree of forecasting accuracy to inform business strategy.
• Comfortable leveraging a wide range of tools, including AI, to drive efficiency and insights.
• A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions.
• High degree of accountability and follow through; you own the outcome of your work and possess strong prioritization and time management skills.
• Collaborative team player with excellent communication skills, both written and verbal.
• Highly organized with a strong attention to detail.

Requirements

• Bonus points if you have any of the following:
• Experience with SQL.
• Healthcare/health tech experience.

Benefits

• Competitive healthcare benefits.
• Generous equity compensation.
• Unlimited vacation.