[Hiring] Business Operations Coordinator @Hire Overseas

Role Description

Our client, a growing player in the e-commerce and distribution space, is looking for a highly skilled Business Operations Coordinator with strong Excel skills, outbound communication experience, and an interest in sales support and portal management. This is a hybrid operations + sales support role focused on data analysis, portal coordination, cost updates, and reseller follow-through.

• Excel Reporting & Data Coordination
  • Maintain and update Excel spreadsheets to track POS data, cost changes, and sales progress
  • Use VLOOKUP, advanced formulas, and formatting to calculate, compare, and analyze data
  • Work with pre-built templates to organize large datasets and generate summaries
• Retail Portal & Back-End Support
  • Manage B2B portals for resellers and manufacturers (new item setup, online placements, catalog submissions)
  • Pull data and create reports related to inventory, sales, chargebacks, or shipping issues
  • Keep internal tracking tools up to date with accurate info pulled from multiple portals
• Sales Support & Outbound Communication
  • Reach out via cold calls and follow-ups to U.S.-based reseller reps and internal account managers
  • Keep sales reps aligned with goals, track objectives, and support client-facing progress updates
  • Assist in coordinating account check-ins, training decks, or quarterly performance presentations
• Project Management & Admin Tasks
  • Coordinate with both manufacturers and resellers to ensure alignment on launches, content, and updates
  • Support PIM system maintenance for image and copy management
  • Document SOPs and contribute to process improvement
  • Help manage ad hoc tasks including customer service escalations, pricing changes, or presentation assembly

Qualifications

• Excellent English communication skills (written & spoken)
• Advanced Excel user – confident in VLOOKUP, formulas, and spreadsheet logic
• Experienced with cold calling and outbound follow-up to internal and external stakeholders
• Familiar with retail portals, reseller platforms, or catalog systems
• Organized, consistent, and great at managing your time across multiple priorities
• Bonus: Background in e-commerce, merchandising, customer service, or account coordination

Requirements

• Full-time, Monday to Friday
• Shift: 9:00 AM – 6:00 PM EST
• Occasional weekend support may be requested

Benefits

• Paid in USD (bi-monthly payouts: 15th & 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Paid Philippine Regular Holidays
• 100% remote – work from anywhere
• Exposure to major reseller portals, PIM systems, and retail data workflows
• Supportive, collaborative team culture with long-term growth opportunities

How to Apply

• Please submit:
  • Your updated resume
  • A 1–2 minute Loom video introducing yourself and highlighting your Excel and sales support experience
  • Share a few sample reports or cold outreach materials you’ve created
• Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions
• Video Introduction - Record a brief video introduction to showcase your communication skills and work experience
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
• Recruitment Interview - Initial screening with our talent team
• Executive Interview - Meet with senior leadership to discuss role alignment
• Client Interview - Final interview with the client team you'd be supporting
• Job Offer - Successful candidates receive a formal offer to join the team