[Hiring] Business Operations & Chief of Staff @Waymark

Role Description

The Business Operations Director & Chief of Staff is a senior contributor responsible for how Waymark plans, communicates, and operates as a company. Reporting directly to the Head of Operations and working closely with the CEO and Executive Leadership Team, this leader owns three interconnected mandates:

• The company's strategic planning and management system
• Company and internal communications
• Development of the business processes that keep a scaling organization coordinated and accountable

This role blends the altitude of a strategy leader with the hands-on execution of an operator. You will run the top-level goal-setting processes through which the company sets direction and design and continuously improve the operating infrastructure the company runs on.

Responsibilities

• Strategic Planning & Management
  • Own the company's strategic planning system: refreshing the multi-year strategic vision; translating company strategy into clear goals, priorities, and resource allocation decisions; designing and running company-level annual and quarterly planning cycles.
  • Drive the OKR / goal-setting process end to end — objective setting, results consolidation, progress monitoring, and corrective action.
  • Run the executive operating rhythm: leadership team meeting cadence and agendas, decision tracking, quarterly business reviews, and executive offsites.
  • Provide executive leadership with insight and analysis on company performance, surfacing risks, trade-offs, and recommendations.
  • Serve as a versatile utility player for the executive team: lead high-priority cross-functional initiatives and special projects.
• Company & Internal Communications
  • Own the company's internal communications strategy and calendar.
  • Plan and produce all-company meetings, leadership communications, and company events.
  • Draft and edit high-stakes executive communications.
  • Co-lead the development of board narrative / decks for quarterly meetings.
  • Act as a conduit between the executive team and the broader organization.
  • Ensure follow-through on decisions and commitments made in executive forums.
• Business Process Development
  • Design, implement, and continuously improve the core operating processes.
  • Own the company's decision-making infrastructure.
  • Identify organizational friction, process gaps, and duplicated effort.
  • Sustain and improve the company's collaboration processes and tooling.
  • Build lightweight systems for planning, reporting, and accountability.

Qualifications

• 7+ years in business operations, chief of staff, strategy, or consulting roles with direct healthcare experience.
• Demonstrated success operating at the executive level in a fast-paced, high-growth environment.
• Expert-level proficiency with PowerPoint deck creation and Excel modeling.
• Hands-on experience designing and running company-level planning processes.
• Exceptional written and verbal communication skills.
• Track record of designing and implementing business processes and operating cadences.
• Financial and operational modeling skills.
• Ability to influence without authority and build trusted relationships.

Preferred Qualifications

• Passion for improving care for Medicaid patients.
• Healthcare experience in value-based care and/or tech-enabled care delivery.
• Comfort with a range of collaboration tools and proficiency with AI tools.

Benefits

• Stock Options: Opportunity to invest in the company’s growth.
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
• Life Insurance: Basic life insurance to give you peace of mind.
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment.
• Retirement Savings: Access to a 401(k) plan with a company contribution.
• Commuter Benefits: Convenient options to support your commute needs.
• Professional Development Stipend: A dedicated stipend supports professional development and growth.