[Hiring] Business Office Specialist @Infinx

Role Description

The Business Office Specialist supports hospital and clinic revenue cycle operations, including billing, claim submission, payment posting, denial management, appeals, and collections. This role resolves outstanding accounts, payment discrepancies, and complex credit balances to support accurate and timely reimbursement.

The ideal candidate brings experience with:

• Medicare, Medicaid, commercial, and other government (VA, Tricare)
• Workers compensation, billing and collections, self-pay collections
• Cerner (Oracle), the Medicare DDE system, and FinThrive Clearinghouse

This individual is detail oriented, takes initiative, is a self-starter, and collaborates effectively with clinical and financial teams to resolve issues affecting revenue.

Qualifications

• High school diploma
• Three or more years of experience in accounts receivable or revenue cycle management
• Knowledge of hospital and clinic revenue cycle processes, including claim submission, payment posting, denial management, appeals, and collections
• Knowledge of coding guidelines, applicable regulations, payor contracts, and reimbursement methodologies
• Experience with Medicare billing and collections, the Medicare DDE system, self-pay collections, and complex credit balance resolution
• Proficiency with Cerner (Oracle), Microsoft Excel, and Outlook; experience using FinThrive Clearinghouse to resolve billing edits and submit secondary claims
• Strong communication, organizational, time management, interpersonal, and problem-solving skills, with the ability to work independently and collaboratively with minimal supervision
• Commitment to the core values of Team, Integrity, Growth, and Innovation

Requirements

• Support hospital and clinic revenue cycle processes, including claim submission for all payers, payment posting, denial management, appeals, and collections
• Manage self-pay collections and resolve outstanding account balances
• AR follow-up to review, identify, and resolve discrepancies
• Research and resolve complex credit balance scenarios
• Use Cerner (Oracle) to review account information, document activity, and resolve billing and collection issues
• Use FinThrive Clearinghouse to resolve billing edits and submit secondary claims
• Review payor contracts and reimbursement methodologies to identify and resolve payment discrepancies
• Apply knowledge of coding guidelines, regulations, and reimbursement methodologies to resolve account issues
• Collaborate with clinical and financial teams to address issues affecting revenue
• Analyze metrics and reports to identify opportunities to improve revenue cycle performance
• Follow revenue cycle best practices and perform other duties as assigned

Benefits

• Opportunities for professional growth and a sense of belonging within a dynamic and growing organization
• Hourly wage based on experience
• Access to a 401(k) Retirement Savings Plan with company match
• Comprehensive medical, dental, and vision coverage
• Paid time off
• Paid holidays
• Additional benefits, including pet insurance, an Employee Assistance Program (EAP), and discounted services