[Hiring] Business NetSuite Analyst II @Smartsheet

Role Description

Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet. Our team is looking to hire a Business Systems Analyst who is an active listener with great technical skills. As we continue to scale, we are looking for a Netsuite Administrator who understands how to implement and scale enterprise systems.

This role reports to the Manager, Enterprise Systems within Corporate IT and is based in Costa Rica. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.

You will:

• Proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems.
• Demonstrate strong influence and communication skills to collaborate internally with the Finance, Engineering, Sales, and IT departments and act as an advisor on system efficiency and effectiveness.
• Be the primary internal support contact for NetSuite and all related points of integration.
• Maintain the NetSuite application and other related 3rd party business applications for internal users.
• Develop, test, and deploy customizations, custom objects, 3rd party tools/applications, and new NetSuite modules based on evolving business needs.
• Support end user requests for new saved searches, reports, KPIs, and dashboards, and maintain proper system access for user roles.
• Act as NetSuite SME providing training, communication, and updates to end users of the NetSuite system.
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date.
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management, and support for optimal usage.
• Provide timely communication regarding system status.
• Troubleshoot system errors and resolution.
• Maintain up-to-date knowledge of NetSuite functionality, customization, and integrations.

Qualifications

• 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite.
• Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports, and dashboards.
• In-depth knowledge of SuiteScript / WebServices, CSV imports, user provisioning, defining roles, analytics, and scheduling scripts.
• Ability to analyze problems, develop and recommend solutions, and resolve issues.
• Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution, and teamwork.
• Well-organized, ability to prioritize tasks, meet deadlines, and manage multiple projects while maintaining a high level of accuracy.
• Ability to remain professional and flexible while under pressure.
• A strong understanding of business processes and requirements.
• Project management, system implementation, and system integration experience.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal guidance.
• Ability to work collaboratively with cross-functional teams.
• Strong understanding of the Agile process.

Benefits

• Fully paid Health & Life insurance for full-time employees and family members.
• Monthly stipend to support your work and productivity.
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program.
• 20 weeks fully paid Maternity Leave.
• 12 weeks fully paid Paternity/Adoption Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to Udemy online courses.
• Company Funded Perks including a counseling membership and your own personal Smartsheet account.
• Teleworking options from any registered location in Costa Rica (role specific).