[Hiring] Business Information Security Officer Manager @Foundever®

Role Description

As BISO Manager, you'll be the primary security point of contact for enterprise clients across the EMEA region, representing Foundever's security posture throughout the full client lifecycle — from contract reviews and security questionnaires through to audits, implementations, and incident coordination. You'll manage a small team of Security Analysts and work closely with Legal, IT, Operations, and Business Development. This is a governance and client-engagement role, not a technical engineering position. The ideal candidate is as comfortable in a client meeting as they are reviewing a security framework.

What You'll Do

• Client-Facing Security & Governance (40%)
  • Serve as the primary EMEA security contact for enterprise clients across all stages of the engagement lifecycle.
  • Lead and respond to client security questionnaires, contract security language reviews, and SOW assessments.
  • Represent Foundever's security posture in client meetings, pre-sales calls, and RFP responses — collaborating with Legal, Sales, and IT Solutions.
  • Provide timely, accurate security responses to client inquiries, ensuring alignment with Foundever's security policies and contractual obligations.
• Audit & Risk Management (25%)
  • Lead or support client-requested and internal security audits — preparing evidence, presenting findings, and managing follow-up.
  • Monitor and close CAPA items and Site Security Questionnaire (SSQ) findings.
  • Conduct physical security reviews on a project basis, triggered by specific client audit requirements or contract obligations (not a routine daily function).
  • Support the Fraud Investigation team by contributing security evidence, logs, and technical findings — BISO supports investigations, it does not lead them.
• Implementation & Change Management (15%)
  • Participate in Enterprise Change Management reviews, assessing security risks from client-requested changes.
  • Support new client implementations by identifying and mitigating security risks during project setup.
• Team Leadership (10%)
  • Manage and mentor a small team of BISO Security Analysts.
  • Delegate, guide, and support the professional development of direct reports.
• Cross-functional Security Support (10%)
  • Advise Operations, HR, Legal, and Business Development on security best practices and policy compliance.
  • Contribute to Foundever-wide security initiatives and awareness programs as needed.

Qualifications

• 3–5 years of experience in cybersecurity, IT risk governance, or a client-facing security role (e.g., security consulting, technical account management, IT project management).
• Working knowledge of key frameworks: ISO 27001, GDPR, PCI-DSS, NIST, DORA — deep certification not required, solid understanding is essential.
• Proven experience in client-facing security audit participation and contract reviews.
• Confident communicator — able to present security topics clearly to enterprise clients and senior stakeholders.
• Fluent English (written and spoken — client-facing standard).
• German language skills — highly valued; our German market clients regularly submit documentation in German and require security engagement in their language. This is a key market need, not a preference.

Nice to Have Certifications

• CISSP, CISM, or CISA.
• People management experience.
• BPO, managed services, or multi-client environment background.