[Hiring] Business Enablement HQ ERP Project @Builders FirstSource

Role Description

Builders FirstSource (BFS) is executing a multi-year business transformation centered on SAP S/4HANA. The Lead, Business Enablement provides hands-on, site-level support during deployment and post-hypercare stabilization. This role is the primary on-the-ground resource for business process adoption:

• Delivering training
• Troubleshooting issues
• Reinforcing standard processes
• Capturing structured field feedback that informs fixes, training updates, and change requests

The Lead, Business Enablement operates independently at individual sites, executing activities end to end and serving as the direct link between field users and the broader Elevate program. This is not a people management role, but Leads are expected to carry the brand of the Business Enablement Team and represent its standards at every site they support.

Qualifications

• 3 to 5 years of experience in frontline operations, ERP deployment support, or business process roles within a distribution, manufacturing, or building products environment
• Hands-on experience with SAP S/4HANA or equivalent ERP system, with working knowledge across multiple process areas (e.g., OTC, EWM, TM, production)
• Demonstrated ability to translate system and process complexity into practical, actionable guidance for field users
• Strong troubleshooting, communication, and stakeholder engagement skills
• Comfortable operating independently in high-travel, deployment environments with shifting needs across sites

Requirements

• Provide hands-on, site-level support during deployment and hypercare; deliver training, troubleshoot issues, and reinforce standard processes
• Execute site-level activities end to end; act as primary on-the-ground support for business process adoption
• Support tracking of readiness KPIs (deployment phase) and escalate risks impacting go-live or stabilization
• Capture structured field feedback, recurring issues, and workarounds; feed into CR pipeline, training updates, and OCM
• Partner with Deployment Pods during hypercare and transition to ongoing support model post-hypercare
• Escalate technical issues to IT Helpdesk and systemic process gaps to program teams; ensure closed-loop resolution
• Reinforce adoption of standard processes and prevent reversion to legacy ways of working

Benefits

• Medical, dental, vision, and disability insurance plans
• 401(k) retirement savings plan
• PTO (including paid sick time)
• 8 paid holidays per year (for salaried and hourly team members)