[Hiring] Business Development & Systems Manager @1 Stop HR

Company Description

Our client is a large private practice clinic founded in 2009.  Their clinic is a dynamic, collaborative mental health practice with strong ties to academic institutions, hospital-based programs, and community service providers. They strive to deliver high-quality, evidence-informed care through a range of services, and they rely on thoughtful, well-designed systems to support that mission. As their team continues to grow, they are investing in the development of operational, technological, and strategic structures that allow their clinicians and staff to work effectively and sustainably. Our client also engages in partnerships and consulting work with both public and private organizations, and they are expanding the systems and processes that support this work. The Business Development & Systems Manager plays a key role in strengthening their internal operations, enhancing their technological infrastructure, and supporting the development of new initiatives that help the clinic meet the evolving needs of their clients, community, and organizational partners.

Job Description

The hired person will be responsible for overseeing the strategic and day-to-day management of the clinic’s technological infrastructure and systems. This includes maintaining and optimizing the electronic health records (EHR) platform, ensuring data security and regulatory compliance, managing user access and training, and leading the implementation of new technologies. The role involves close collaboration with clinical and operational teams to support the integration of technology into service delivery, as well as coordinating with external vendors to maintain and enhance IT resources. The manager also plays a key role in developing and executing technology strategies that align with the clinic’s goals for growth, efficiency, and high-quality client care.  The Business Development & Systems Manager will report primarily to the Chief Financial Officer, and will be expected to work in close collaboration with clinical and administrative staff, the Operations Manager and the Clinical Manager, and the clinic directors.

For this role, applicants should have formal education (College or University degree) in a technology-related field such as Information Technology, Computer Systems Technology, Computer Science, Network Administration, Health Informatics, or Information Systems Management. Applicants with equivalent professional experience supporting technology systems in healthcare, mental health, or other regulated environments will also be considered. Additional training or certification in areas such as health informatics, project management, IT service management (e.g., ITIL), or relevant post-graduate technology programs is considered an asset.
Please note that this role will begin as maternity leave coverage. When the team member returns, there is a strong possibility that the successful candidate will continue with the organization in a longer-term capacity. The exact nature of that ongoing role will depend on several factors, including organizational needs at the time, their evolving technology roadmap, and the fit between the candidate’s skills and the direction of their systems development work.  Our client anticipates that there may be opportunities—potentially substantial ones—for the successful candidate to support key operational, digital infrastructure, and AI-integration initiatives as their practice continues to grow. Candidates with strong technical aptitude, an interest in project management, and a desire to contribute to system-level improvement are especially encouraged to apply.  While they cannot guarantee the precise shape of the post-coverage role, they want to signal that there is meaningful potential for a longer-term pathway for the right person, aligned with the next phase of their practice’s technology and workflow evolution.

This is a remote position. Applicants must provide their own laptop/computer and internet when working.

Qualifications

Required Qualifications

• College or University degree in IT or a related field, or equivalent professional experience supporting technology systems in a healthcare or similar environment.
• Minimum of 1-3 years of relevant experience
• Strong technical skills, including managing hardware, software, networks, and cloud-based systems.
• Experience working with electronic health records (EHRs) and comfort supporting clinicians and administrative staff in a regulated setting.
• Knowledge of privacy and data-protection requirements (e.g., PHIPA, PIPEDA) and a commitment to safeguarding sensitive information.
• Proven ability to troubleshoot and resolve system issues with a calm, solutions-focused approach.
• Experience with system implementation, onboarding users, and training teams on new technologies.
• Confidence managing user access, permissions, and system security in a clinical context.
• Experience coordinating with external vendors and overseeing equipment procurement or maintenance.
• Strong communication and collaboration skills, with the ability to translate technical concepts into clear, supportive guidance for staff.
• A proactive mindset, bringing forward ideas for system improvements and supporting the clinic’s long-term technology goals.
• Excellent organization and attention to detail, with the ability to manage multiple priorities in a fast-paced clinic setting.

Preferred Qualifications

• Confidence managing user access, permissions, and system security in a clinical context.
• Experience working in a mental health or healthcare environment, with an understanding of the unique technology needs of clinical teams.
• Familiarity with EHR platforms commonly used in community or private clinics, and comfort optimizing workflows within these systems.
• Training or certification in cybersecurity, network administration, or health informatics.
• Experience developing or refining technology policies and procedures, including security protocols and disaster-recovery plans.
• Skills in data analysis or reporting, supporting decision-making for clinical, operational, or quality-improvement initiatives.
• Experience leading or supporting technology-related projects, from planning and rollout to staff training and follow-up.
• Comfort navigating vendor negotiations, contract reviews, or procurement processes in a clinical setting.
• A strong interest in emerging technologies relevant to mental health care and digital service delivery.
• Experience supporting change management, helping teams adapt to new systems with clarity and confidence.

Additional Information

Any offer of employment is conditional upon the successful completion of a criminal record check and background check including but not limited to a reference check.  Our client will not proceed with onboarding until they are fully satisfied with the results of these checks.

Our client is an equal opportunity employer.  If you require accommodations during the interview process, please let us know.  We thank all applicants; however, only those selected for an interview will be contacted.