[Hiring] Business Delivery Consultant @Nationwide

Role Description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The position sits within Pet Protection & Performance, reports to Director, Business Consulting, and partners closely across Product, Compliance, Technology, Operations, Billing, Reporting & Analytics, and Communications.

What This Role Will Own:

• Business Delivery Leadership and Execution
  • Lead business requirements and business delivery work across Pet product, policy, migration, reporting, and regulatory initiatives.
  • Drive intake through definition, stakeholder alignment, handoff to IT, and support through estimation and delivery.
  • Partner with Product and Compliance to translate complex regulatory and product changes into clear, delivery-ready business requirements.
  • Support high-importance workstreams including migrations, state/product changes, filings, member communications, reporting needs, and release readiness.
  • Help maintain continuity across active Pet priorities such as Washington Second Underwriting Company requirements, compliance implementations, migration efforts, and major medical roadmap work.
• Requirements Development and UAT Support
  • Create Business Requirements Documents, user stories, and use cases that translate business needs into clear, testable requirements and supporting details.
  • Validate that business requirements, user stories, use cases, and acceptance criteria reflect the intended business experience and expected outcomes.
  • Partner in the development, review, and refinement of UAT test scenarios to help ensure appropriate coverage of business requirements.
  • Provide business and requirements context during UAT to clarify questions, support decision-making, and maintain alignment across stakeholders.
  • Document, triage, and assess testing defects to determine whether they align to requirements, reveal process or requirement gaps, or require further clarification.
  • Support defect resolution through follow-up, retesting, and validation of business outcomes as needed.
  • Maintain alignment between Business Requirements Documents, requirements, use cases, user stories, test scenarios, and defect resolution throughout the testing lifecycle.
  • Collaborate with business, product, and technology partners to support UAT readiness, execution, and successful business acceptance.

Qualifications

• Undergraduate studies in computer science, management information, business, mathematics or related field desired.
• Graduate studies are preferred.
• Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives.
• Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration.
• In-depth experience with process redesign methods and tools.
• Three years of experience in project management is preferred.

Requirements

• Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology.
• Sound knowledge of a variety of tools, concepts and techniques.
• Understanding of new technologies and developments in the technology industry.
• Detailed knowledge of the system development life cycle.
• Knowledge of project management concepts and techniques are required.
• Thorough knowledge of facilitation, performance management, organizational design and managing organization change.
• Ability to lead large or sophisticated projects.
• Effective communication skills and ability to deal with ambiguity.

Benefits

• Medical/dental/vision.
• Life insurance, short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date.
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.
• And more.