[Hiring] Business Applications Analyst @Washington Regional Medical System

Role Description

The Business Applications Analyst II reports to the Manager, Business Applications. This position is responsible for leading troubleshooting, maintenance, and testing of Business Applications.

• Partner with business stakeholders, internal information services teams, and vendor partners to implement new technology and system features including troubleshooting and resolving defects and issues.
• Participate in comprehensive regression analysis, integration, and acceptance testing of application functionality to ensure the highest level of quality and reliability possible.
• Responsible for application design and ensuring functionality of business application systems.
• Meet with staff and administrative team on a regular basis to remedy issues and improve quality and efficiency of patient care, as needed.
• Interact and engage with vendor support sites and staff to support job function and maintain and build vital business relationships.
• Partner directly with the application education team to provide updates on system functionality as well as educational opportunities found through troubleshooting system issues.
• Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs.
• Ensure the safeguarding of protected health information.
• Maintain communication through various resources and tools.
• Monitor help desk software for new tickets and provide updates through resolution for all tickets.
• Assist incoming customer calls and initiates new tickets as needed.
• Perform proactive system monitoring for performance, response, and patches.
• Lead opportunities to improve processes and systems.
• Adhere to all information services policies, procedures, and governance processes.
• Lead or participate incident response and downtime procedures.
• Prepare and update project lists and timelines.
• Formulate, define, and perform complex analysis and implementation of enterprise-wide business applications to ensure functionality.
• Responsible for assisting with oversight of application design, database building, testing, troubleshooting, and upgrading systems and documentation of functionality.
• Oversee the development and support of coordinated testing plan for applications with regression, unit, system, and integrated testing to ensure application functions as expected for end users.
• Serve as a mentor for team members and assist with training, as needed.

Qualifications

• High school diploma or GED, required.
• Epic HIM and Epic Gallery Certifications Preferred
• 4 years of business applications experience as an advanced user or advanced analyst, required

Requirements

• This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.
• This role is considered a remote position with onsite presence as needed.