[Hiring] Business Application Support Analyst @James Fisher and Sons

Role Description

Are you passionate about technology and problem-solving? Join us as a Systems Support Analyst and play a key role in keeping our ERP and core business systems running smoothly. You'll help support the technology that underpins the operations and strategic success of James Fisher & Sons, working to resolve issues, deliver system improvements, and ensure our critical business applications perform at their best.

• Provide first-line support for ERP and core business systems, including Microsoft Business Central and IFS.
• Troubleshoot and resolve system issues, engaging external support partners when required.
• Support system implementations, upgrades, and continuous improvements.
• Partner with stakeholders across the business to understand requirements and deliver effective solutions.
• Deliver user training and maintain system documentation and guidance materials.
• Monitor system performance, ensuring reliability, data integrity, and security.
• Collaborate with the IT team to integrate business systems and optimise system effectiveness.

Qualifications

• Degree in IT, Computer Science, or a related discipline.
• Experience supporting ERP systems, ideally Microsoft Business Central or IFS.
• Strong troubleshooting, analytical, and problem-solving skills.
• Knowledge of business processes, systems integration, and data migration.
• Familiarity with SQL and database management would be advantageous.
• Excellent communication skills and the ability to work effectively with stakeholders at all levels.
• Collaborative, adaptable, and detail-oriented, with a continuous improvement mindset.
• Experience in organisational change management, data migration, system implementation and migration will be advantageous.

Benefits

• Competitive salary & benefits package
• Opportunities for career growth and visibility across the organisation
• A supportive, inclusive culture that values your ideas and contributions
• Work that truly makes a difference in safety, innovation, and global capability