[Hiring] Business Analyst @Thomson Reuters

Role Description

As a Business Analyst focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry-leading legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence. This is a high-impact role that sits at the intersection of customer relationships, commercial strategy, and operational excellence.

You'll work closely with Account Management, Account Specialists, and Customer Success Managers to ensure renewals are handled accurately, on time, and in alignment with broader business goals. As the go-to expert on legal software contracts and pricing, you'll be an indispensable partner to the account team — bringing clarity, confidence, and solutions to every renewal conversation.

Qualifications

• 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technology environment.
• Familiarity with legal software platforms or enterprise software contracts is a strong plus.
• Experience working with CRM tools (e.g., Salesforce) and contract management systems.
• Strong analytical skills with the ability to build and interpret pricing models and renewal data.
• Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels.
• A proactive, solutions-oriented mindset with a strong sense of ownership.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience.

Requirements

• Owning and managing the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence.
• Preparing and delivering accurate, competitive pricing proposals for renewals.
• Proactively managing the customer notification process to ensure timely awareness of upcoming renewals.
• Collaborating cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.
• Identifying and communicating renewal risks and opportunities to internal stakeholders in a timely manner.
• Serving as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.
• Acting as the primary point of contact for customers on all contractual and pricing questions related to renewals.
• Leading and facilitating renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations.
• Continuously developing and refining processes and tools that scale the renewal function and drive greater efficiency.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Continuous learning and skill development through our Grow My Way programming.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, Mental Health Days, retirement savings, tuition reimbursement, and resources for wellbeing.
• Culture: Award-winning reputation for inclusion and belonging, flexibility, and work-life balance.
• Social Impact: Two paid volunteer days off annually and opportunities for pro-bono consulting projects.
• Making a Real-World Impact: Helping customers pursue justice, truth, and transparency.