[Hiring] Bookings Coordinator @The Legends Agency

Role Description

The Bookings Coordinator is responsible for managing incoming job instructions, contacting tenants, arranging appointments, and coordinating engineer diaries to ensure jobs are booked accurately and efficiently.

• Manage high-volume tenant bookings, engineer diaries, and appointment scheduling for property inspections, compliance services, and remedial works.
• Make a minimum of 100 outbound calls daily.
• Maintain accurate ServiceM8 records.
• Manage cancellations and follow-up appointments.
• Communicate with letting agents and tenants.
• Ensure bookings comply with scheduling rules, including engineer availability, qualifications, travel distances, materials requirements, and daily job values.

Qualifications

• Experience handling high-volume outbound calling of 100 or more calls daily.
• Experience managing diaries or booking appointments.
• Confident using PCs, email, and spreadsheets.
• Fast and accurate data entry skills.
• Clear, polite, and persuasive telephone communication.
• Good written English.
• Ability to manage a busy diary and consistently follow established processes.
• Calm under pressure and self-motivated when working remotely.
• Takes ownership of responsibilities and persistently follows up until appointments are booked.

Requirements

• Experience scheduling field engineers within trade, compliance, or property businesses.
• Experience using ServiceM8 or similar job-management systems, including Jobber, simPRO, or Commusoft.
• Experience communicating with UK tenants and letting agents.
• Previous experience working remotely for a UK business.
• Understanding of UK addresses and geography.
• Basic knowledge of EICRs, gas safety, damp and mould, and EPCs.
• Commercial awareness of diary optimisation, efficient routing, and minimising engineer travel time.

Benefits

• R20 000 per month