[Hiring] Bodily Injury Adjuster @Allstate

Role Description

A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job:

• Investigating automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involved.
• Working remotely from home while efficiently handling responsibilities.
• Assessing coverage, liability, and damages while providing exceptional customer service.
• Communicating with customers and attorneys through various channels including voice calls, email, and text messages.
• Engaging in negotiation processes to reach fair injury settlements with all parties involved.

Candidates for this role must reside in the Central or Eastern time zones. This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring.
• The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, emails, and sometimes video chat to assist customers through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
• The Problem Solver: Utilize multiple tools in a fast-paced environment, including estimate tools and job aids.
• The Recorder: Protect the company financially by executing policies along policy agreements and maintaining clear records in a claims system.

Qualifications

• 2+ years of Represented 3rd party Bodily Injury claim handling experience.
• Texas casualty claim handling experience.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Requirements

• This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
• Schedule: Monday-Friday, 8am-4:30pm CST.
• A home office – a dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• Competitive pay with support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that supports work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help balance work with life.