[Hiring] Bioprocess Downstream Hardware Field Application Specialist @Danaher Corporation

Role Description

The Bioprocess Downstream Hardware Field Application Specialist is responsible for providing pre- and post-sales technical support and application consulting that directly drives increased sales of downstream hardware, significantly impacting the organization’s revenue. This role enhances customer satisfaction and loyalty, fostering long-term relationships and unlocking further business opportunities across Korea’s biopharmaceutical industry.

This position reports to the BioProcess Hardware Modality Leader, Korea and is part of the Bioprocessing Sales organization located in Korea, working remotely to cover customers across Korea.

What you will do:

• Deliver on-site application support and hands-on services for downstream chromatography and filtration hardware ensuring safe, reproducible and specification-compliant outcomes.
• Provide customer technical support and troubleshooting (method development, UNICORN operation, performance testing, and issue resolution), engaging global product, R&D and service teams to escalate and close complex technical cases.
• Plan and conduct customer training and product demonstrations for BioProcess Downstream Hardware at customer sites, demo centers, seminars and exhibitions.
• Support pre-sales and design-in activities by reviewing URS/specifications, preparing technical proposals and reference materials, and creating detailed design and implementation specifications for complex products, applications and solutions aligned to manufacturer-stated specifications.
• Optimize products and workflows to meet customer needs, building process simulations/mini-applications and capturing Voice-of-Customer to drive continuous improvement and future business opportunities.

Qualifications

• Bachelor’s degree or above in Biotechnology, Biochemical/Chemical Engineering, Life Sciences or a related discipline. A master's degree or experience in research and development is highly desirable.
• Multiple years of hands-on experience in bioprocess downstream operations (chromatography and/or filtration), including practical experience with process-scale hardware such as ÄKTA systems, packing columns (AxiChrom/BPG/Chromaflow) or TFF skids.
• Demonstrated capability in customer-facing technical support, application consulting, equipment demonstration, or field service within a bioprocessing, life-science instrumentation or equivalent GMP-regulated environment.
• Working knowledge of downstream process workflows and automation/software (e.g., UNICORN), with the ability to troubleshoot hardware and process issues independently on-site.
• Fluent level of English and Korean in written and verbal communication, able to interface with both Korean customers and Cytiva’s global product teams.

Requirements

• Fluent level of English & Korean in written and verbal communications.
• Ability to travel abroad upon business needs.
• Must have a valid driver’s license with an acceptable driving record within territory or locations.
• If foreign national, legal work permit is required to pursue employment contract by Korean immigration law.
• Ability to lift, move or carry equipment up to 20kg.

Benefits

• Comprehensive, competitive benefit programs that add value to our lives.
• Flexible, remote working arrangements for eligible roles.
• Enriching careers, no matter the work arrangement.