[Hiring] Billing System Administrator @8am

Role Description

8am is in search of a Billing Systems Administrator to own the configuration, design, and functionality of our core billing platforms, including Zuora, Stripe, and related systems that support our end-to-end revenue operations. As the Billing Systems Administrator, you are experienced in managing complex billing environments, including:

• Subscription lifecycle management
• Invoicing
• Payments
• Financial data integrity

You are well versed in building and maintaining integrations between billing systems, Salesforce, and internally developed products, as well as leveraging automation tools like Workato to streamline processes. You are a collaborative individual with the ability to communicate effectively with both technical and nontechnical stakeholders. You are a creative problem solver with a passion for optimizing systems and delivering scalable, reliable billing operations that support business growth.

Qualifications

• 2+ years of hands-on experience administering billing platforms such as Zuora, Stripe, or similar subscription billing systems
• Strong understanding of subscription billing concepts including pricing models, invoicing, payments, and revenue recognition principles
• Experience building and maintaining integrations between billing systems, Salesforce, and custom-built applications
• Hands-on experience with middleware and automation tools such as Workato (or similar platforms like Zapier, Mulesoft, etc.)
• Experience working with APIs, webhooks, and data integration patterns
• Strong business analysis and functional experience, including requirements gathering, solution design, and deployment to end users
• Strong attention to detail and excellent problem-solving skills
• Strong verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams
• Experience supporting financial operations processes such as billing cycles, reconciliations, and reporting
• Bachelor’s degree in computer science, finance, or equivalent work experience
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Requirements

• Own the administration and optimization of billing systems (Zuora, Stripe), including product catalogs, pricing, subscriptions, invoicing, payments, and revenue workflows
• Ensure data accuracy and integrity across billing platforms, supporting reconciliations, month-end close, and financial reporting
• Manage system configurations, environments (dev/QA/UAT/prod), and user access to support cross-functional teams (Finance, Ops, Customer Success)
• Design and maintain integrations between billing systems, Salesforce, and internal tools, ensuring reliable and scalable data flows
• Troubleshoot system and integration issues, monitor data syncs, and resolve discrepancies across platforms
• Drive automation and process improvements using tools like Workato to streamline billing operations and the customer lifecycle
• Partner with Engineering, Finance, and Operations to enhance systems, support data migrations, and implement scalable, compliant solutions

Benefits

• Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees
• Financial perks: Competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP if in Canada, with a company match for all team members
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development
• Giving back to the communities around us: Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually)
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform