[Hiring] Billing Specialist @Sport Alliance

Role Description

You’re the connector, and you’re our subscription billing expert (m/f/d). When customers have questions about their invoice, subscription, or account balance, you give them a clear, correct answer, fast. Behind the scenes, you keep Customer Support, Sales, Collections, and Billing aligned and make sure Salesforce subscription data and NetSuite invoicing stay in sync.

• Be the first point of contact for customers on invoices, credit notes and subscriptions.
• Manage the accuracy of the B2B SaaS subscription lifecycle in Netsuite (new contracts, renewals, upgrades, downgrades, amendments, cancellations, contract owner changes) and make sure each change is billed correctly and on time.
• Keep subscriptions accurate and current in Netsuite working closely with Customer Support and Revenue Operations.
• Own accurate, on-time billing in NetSuite, from invoice runs and credit memos to revenue and billing schedule corrections.
• Track down and resolve billing discrepancies by working directly with Billing, Collections, and Sales.
• Keep every interaction and resolution documented in our CRM/ticketing tools, so the next person picking up a case has the full story.
• Help us get better by bringing your ideas on how to tighten up subscription management, billing, and support processes.

Qualifications

• Extensive, hands-on knowledge of NetSuite, including subscription and recurring billing, invoicing, credit memos, and customer records.
• Solid B2B SaaS experience with a strong grasp of subscription management: contract terms, renewals, amendments, proration, and the link between CRM subscription data and billing.
• Very good written and spoken English; German is a plus.
• Comfortable using AI tools and cloud-based workflows to make your own work sharper and faster.
• A structured, analytical mind and a preference for working closely with a team.
• Reliable and detail-oriented, with a real appetite for the complex cases everyone else avoids.

Requirements

• Experience with Zone Billing (or a comparable NetSuite billing extension) - nice to have.
• Experience with Salesforce subscription or CPQ data - nice to have.

Benefits

• Private medical care and a sports card to support your health and well-being.
• Access to Udemy Business - boost your skills with thousands of high-quality online courses.
• Flexible work model - work fully remotely or combine it with on-site collaboration at our modern office in Warsaw.
• Flexible Working Hours - adjust your schedule to fit your lifestyle.
• Unique experience in the Fitness and SaaS industry - join a market-leading company in a dynamic, fast-growing industry.
• International team - work alongside talented colleagues from around the world in a diverse and inclusive environment.
• Unforgettable company events - take part in engaging team-building activities and memorable celebrations.

Company Description

Sport Alliance builds technology powering fitness and wellness businesses worldwide — from management platforms and payment solutions to member-facing applications. We value ownership, collaboration, and people who challenge how things can work better. Our teams are encouraged to share ideas, shape decisions, and contribute across functions. As we continue to evolve globally, we foster a culture where initiative is valued and expertise is respected.