[Hiring] Billing Operations Manager @Chief Alignment Agency

Role Description

CRC is seeking a Billing Operations Manager to lead and optimize daily billing operations across client accounts. This role ensures service delivery is structured, accountable, and performance-focused—supporting strong denial management, accurate reporting, and high client retention.

• Lead daily billing operations across client accounts to ensure accurate, timely revenue cycle execution
• Serve as primary client contact; prepare for and lead recurring client meetings
• Oversee biller performance by setting priorities, clarifying ownership, and reinforcing accountability
• Monitor denials, AR aging, collections, and outstanding balances; drive structured follow-up
• Run and review daily and weekly reports to identify risks and revenue gaps early
• Implement and manage quality assurance processes to protect billing accuracy and reduce repeat errors
• Troubleshoot claim issues by identifying root causes and directing resolution
• Maintain and improve workflows, documentation, and SOPs to ensure consistency and scalability
• Support onboarding of new clients by organizing billing expectations and processes
• Ensure continuity of operations when team members are unavailable
• Identify operational inefficiencies and implement solutions to improve billing function performance
• Gradually transition day-to-day client oversight from the CEO into structured systems

Qualifications

• 3–5+ years of medical billing experience with full revenue cycle exposure
• Preferred: At least 1 year of mental health billing experience
• Experience leading or overseeing billing work with accountability for outcomes
• Experience managing client communication and leading recurring client meetings

Requirements

• Proficient in Google Workspace (Sheets, Docs, Drive)
• Comfortable working across multiple EHR systems (SimplePractice and TherapyNotes preferred)
• Familiar with common payer portals and insurance follow-up processes
• Able to interpret EOBs/ERAs and resolve denials independently
• Experienced in documenting and maintaining SOPs and workflows

Professional Attributes

• Detail-oriented and highly organized
• Confident, professional communicator with clients
• Balanced people manager—empathetic yet direct
• Strong problem-solver and self-starter
• Calm under pressure with high ownership and discretion

Benefits

• High-impact leadership role in a growing mental health billing company
• 15–20 hours per week expected commitment
• Direct partnership with the CEO and real influence over operations
• Opportunity to build and optimize systems — not just maintain them
• Clear, measurable outcomes (denials, AR aging, retention) tied to your performance
• Autonomy to lead, improve processes, and strengthen team accountability
• Meaningful work that helps mental health providers focus on client care instead of billing stress

Hiring Process

• Applications are reviewed within 3 business days
• 15-minute virtual preliminary interview
• 30–45 minute in-depth interview
• 45–60 minute final interview with the CEO of Capital Revenue Consultants