[Hiring] Bilingual Retrofit Program Advisor @CLEAResult

Role Description

We’re looking for a talented individual to join our team as an experienced Bilingual Retrofit Program Advisor supporting direct install energy efficiency programs in Atlantic Canada. You’ll coordinate third-party energy advisors & retrofit contractors, providing oversight for energy efficiency upgrades to single-family rental homes across the province of New Brunswick. You’ll follow each home from pre-upgrade evaluation through upgrade, post-upgrade verification, invoicing, and reporting, ensuring adherence to proper building science practices. This is a remote role that is open to candidates anywhere in Canada, with New Brunswick-based candidates strongly preferred. You’ll work with stakeholders in both English and French, so high fluency in both official languages is a requirement.

What you’ll be doing:

• Obtain signed participation agreements from housing managers, building owners, and tenants
• Coordinate with New Brunswick Housing Corporation and non-profit housing Portfolio Management Officers
• Coordinate vendor setups with Service New Brunswick
• Dispatch third-party energy advisors (NRCan-licensed Service Organizations) for pre- and post-upgrade EnerGuide evaluations
• Review pre-upgrade evaluations and retrofit plans against program guidelines (insulation, air sealing, heat pumps, HRV, bath fans, and upgrade-enabling asbestos/moisture remediation); prepare work orders and flag any conditional work
• Assist building owners in the solicitation, selection, and/or review of retrofit contractor quotes upon request
• Review contractor invoices, post-upgrade evaluations, and site photos to confirm that work was installed as intended; coordinate with advisors and contractors to correct deficiencies as needed
• Track each home through every program stage; compile monthly progress reports & data files for program funders
• Maintain data quality and safeguard customer information per privacy requirements
• Communicate with all stakeholders in their preferred language

Qualifications

• Fluency in English and French, both spoken and written [Acadian is preferred]
• A remote work location in Eastern Canada [New Brunswick is preferred]
• Experience with residential energy retrofits as an energy advisor, contractor or program administrator, or experience as a project coordinator in the construction space
• Working knowledge of building science, insulation, air sealing, and HVAC retrofits, with the ability to interpret energy evaluation reports against program criteria and industry best-practices
• Ability to communicate comfortably with contractors and assist in resolving issues encountered in the field
• Experience with coordinating multiple stakeholders (eg: utilities, housing authorities, non-profits, contractors, evaluators)
• Strong attention to detail with experience in data entry, tracking, and reporting
• Proficiency with Microsoft Office Suite (especially Excel) and project tracking tools (eg: CRM systems)
• Excellent written and verbal communication skills
• Familiarity with NRCan’s EnerGuide evaluation process [Preferred]

Requirements

• If applicable, meet all qualification, licensing, medical, and compliance requirements for commercial drivers under applicable provincial and territorial laws, the Canadian National Safety Code (NSC), and any federal regulations for extra-provincial operations, including hours-of-service and safety fitness requirements.

Benefits

• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time; giving back to our communities is important to us
• Employee Referral Bonus Program
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to training opportunities to advance further in your career

Company Description

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.