[Hiring] Bilingual Regional Operations Specialist @Western Union

Role Description

As an Operations Specialist, you’ll be the go-to guru for our tech needs. From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency.

• Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy.
• Data & System analytics support by observing trends when implementing new tech and products/solutions.
• Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures.
• Front-End Fun: Help with basic hardware and system troubleshooting.

Qualifications

• Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting.
• Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
• Customer service skills: You work well with clients and have great communication skills.
• Quick Study: New tech doesn’t intimidate you. You love learning and mastering new tools.
• Bilingual in English and Spanish required. Fluency in English is required.
• Bilingual/bi-cultural experience is highly desired.
• Travel anticipated approximately 20-30%.
• Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.

Work Shift

REMOTE - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. However, due to the nature of this role, there is no specific office location where the employee is expected to report. The employee must align with their manager on other expected in-person collaboration opportunities.

Benefits

• Access to short-term incentives
• Multiple health insurance options
• Accident and life insurance
• Access to best-in-class development platforms
• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Parental Leave
• 401K Plan

Salary

The base salary range is $65,000 – 85,000 USD per year. Total on target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.