[Hiring] Bilingual Dental Front Desk & Patient Coordinator @Staffing for Doctors

Role Description

We are seeking an experienced Bilingual Dental Front Desk & Patient Coordinator to serve as the practice's primary remote front-desk representative. This is not a general virtual assistant position. The ideal candidate must already understand how a dental office operates, including:

• Handling incoming patient calls
• Communicating professionally with patients
• Scheduling dental appointments
• Managing emergency calls
• Coordinating hygiene/recall appointments

Because the practice regularly serves Spanish-speaking patients, fluent English and Spanish is required.

Qualifications

• Previous dental office experience is required
• Experience working in a dental front-desk or reception role
• Strong dental scheduling experience
• Experience handling high-volume incoming dental calls
• Experience handling or triaging emergency dental calls
• Experience with dental recall and hygiene scheduling
• Fluent English and Spanish
• Excellent verbal and written communication skills
• Warm, friendly, and patient-focused personality
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment
• Reliable and committed to a long-term position
• Comfortable working weekends and holidays when the practice is open

Requirements

• Answer Incoming Patient Calls
• Serve as the primary remote front-desk point of contact for patients
• Answer incoming calls professionally and warmly
• Understand patient needs and provide appropriate assistance
• Communicate clearly with both English- and Spanish-speaking patients
• Handle calls efficiently while maintaining a positive patient experience
• Schedule Dental Appointments
• Schedule patients directly into the practice's schedule using Dentrix
• Apply strong knowledge of dental scheduling workflows
• Properly prioritize and schedule emergency dental patients
• Be especially attentive to emergency scheduling needs during weekends
• Maximize opportunities to place appropriate emergency callers on the schedule
• Recall & Hygiene Scheduling
• Make recall calls and follow up with existing patients
• Conduct hygiene-related outreach
• Schedule and reschedule hygiene appointments
• Follow up with patients to help maintain a full hygiene schedule
• Identify opportunities to re-engage patients who are due for care
• Additional Responsibilities
• Monitor and manage the practice's marketing and lead-tracking portal
• Properly enter and assign a status to every incoming call
• Track the source of incoming calls to help the practice measure marketing ROI
• Monitor the remote patient check-in system and assist patients when needed
• Support patients completing paperwork/check-in through the practice's iPads
• Complete additional front-office and administrative tasks during slower periods
• Assist with insurance verification and checks as needed
• Support prior authorization tasks as responsibilities expand
• Assist with additional scheduling, outbound calls, and administrative duties
• Potentially support marketing-related activities through the practice's marketing portal
• As the practice grows, potentially support the full-arch program, including appointment scheduling and initial patient communication

Benefits

• 40 hours per week | Thursday–Monday
• Saturday and Sunday availability is required
• The practice provides emergency coverage on weekends and may also operate on holidays
• Negotiable pay rate depending on skillset and experience

Schedule

• Thursday
• Friday
• Saturday
• Sunday
• Monday

Please note that this is a full-time contractor position.