[Hiring] Bilingual Dental Biller and Claims Front Desk Support @Winning Assistants

Role Description

Our client is seeking an experienced Bilingual Dental Biller + Claims Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities.

Key Responsibilities

• Dental & Orthodontic Billing (Primary Responsibility)
  • Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
  • Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement.
  • Review unpaid, denied, or rejected claims and take appropriate corrective action.
  • Prepare and submit appeals for denied claims.
  • Monitor claim status and follow up with insurance companies until resolution.
  • Maintain accurate billing documentation and patient financial records.
  • Work with Denti-Cal (California Medicaid) and commercial dental insurance plans.
• Insurance Verification & Claims Management
  • Verify dental insurance eligibility and benefits prior to treatment.
  • Confirm patient coverage, deductibles, copays, and treatment limitations.
  • Obtain benefit information and communicate coverage details when necessary.
  • Follow up with insurance carriers regarding pending claims and authorizations.
  • Maintain detailed documentation of insurance communications and claim updates.
• Front Desk & Patient Support
  • Answer overflow inbound calls professionally.
  • Assist new patients with scheduling appointments and responding to general inquiries.
  • Route calls appropriately and provide excellent customer service.
  • Support front desk operations during high patient volume.
  • Maintain HIPAA compliance while handling patient information.
• Administrative Support
  • Assist with billing questions and account inquiries.
  • Support administrative functions across two dental office locations.
  • Maintain organized patient records and billing documentation.
  • Collaborate with in-office staff to ensure efficient daily operations.
  • Participate in cross-training to support multiple office workflows.

Qualifications

• Minimum 2 years of dental billing experience (Required)
• Orthodontic billing experience (Preferred)
• Oral surgery billing experience (Strongly Preferred / Must Have)
• Experience handling:
  • Insurance claim submissions
  • Claim follow-up
  • Appeals and denials
  • Insurance verification
• Experience working with Denti-Cal (California Medicaid) is highly preferred.
• Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking.
• Strong understanding of HIPAA regulations and healthcare compliance.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced dental environment.
• Strong written and verbal communication skills.
• Comfortable supporting multiple office locations.

Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.