[Hiring] Bilingual Care Guide @Guideway Care

Role Description

As a Bilingual Care Guide, you will support patients and their caregivers to identify and resolve practical, social, physical, and emotional issues. Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution.

This is your opportunity to make a difference for patients and caregivers!

Work Schedule: Monday - Friday: 9:00 AM- 6:00 PM CST

As part of your role, there may be instances where your shift could be adjusted to accommodate clients' needs.

Essential Functions

• Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis.
• Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient’s experience.
• Proactively research, identify, and examine new community resources that can be used to assist patients.
• Participate in a growing professional network defining the standard for care guidance by disease state.
• Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare.
• Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company.
• Help address the non-clinical factors that have a large impact on overall patient health.
• Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company policies.
• Be held to productivity expectations that ensure high-quality, timely delivery for our clients and support the overall success of the Care Guide program.
• This role requires regular, reliable attendance during scheduled hours.

Qualifications

• Proficiency with a personal computer.
• Technical and analytical skill set.
• Excellent communication, organizational, and interpersonal skills.
• Experience with Microsoft Excel preferred.
• Bachelors preferred, but the equivalent professional experience will be considered.
• Bilingual in Spanish and English.

Requirements

• Immigration and/or Visa sponsorship will not be provided.
• Supervisory Responsibilities: None.
• Travel Requirements: 0%.
• Work Authorization: Guideway Care does not offer Immigration or work visa sponsorship.

Benefits

• The target pay range for this role is $18 to $20 per hour.
• Benefits package including:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account (FSA)
  • Company paid short- and long-term disability
  • Employee Assistance Program
  • Life Insurance
  • Accident insurance
  • Other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match.

Physical Demands

• Ability to hear in normal range and wear a headset/earpiece.
• Good visual acuity to read computer screens, scripts, forms, etc.
• May sit 100% of the time when taking calls.
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

Additional Information

This is a Safety-Sensitive Position due to responsibilities involving patient communication, healthcare coordination, scheduling accuracy, and access to protected health information.

Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process prior to employment.