[Hiring] Benefit Configuration Analyst @Medavie

Role Description

As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation, and IT, in the design of new benefit packages for configuration into the claims processing system. In addition to revision of the benefit packages.

• Analyse benefit package requirements
• Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
• Enter benefit data on claims processing systems according to approved benefit structure
• Set up new policies and revise existing policies on applicable administrative systems
• Perform all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
• Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
• Maintain and update workflow/tools with appropriate documentation
• Adhere to and interpret business processes in a timely manner
• Act as key contact to support daily decisions and provide recommendations for operational efficiencies
• Troubleshoot all inquiries relating to Administration service issues
• Demonstrate exceptional customer service

Qualifications

• Post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
• Experience in group benefits would be considered a strong asset
• Successful previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
• Experience with Discoverer, SQL, data analysis, PowerBI
• Problem-solving master; understands client needs and learns quickly how to get the best results
• Detail-oriented person who likes the little details with the big picture in mind
• Good communicator – clear, concise, and friendly, able to communicate to different audiences such as clients, members, and internal stakeholders
• Customer-oriented, innovative, leads with positivity
• Accountable for work and client’s experience
• Provides excellent customer service
• Positive, collaborative, and open to new ways of doing things
• Enjoys learning and sharing knowledge
• French proficiency will be considered an asset

Benefits

• A purpose-driven organization dedicated to improving the well-being of Canadians
• A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
• A flexible work environment that supports work-life balance
• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact