[Hiring] AVP, Underwriting Service Operations @Arch Insurance Group Inc.

Role Description

The AVP, Underwriting Service Operations is responsible for direct oversight of multiple work teams led by Managers/Supervisors that perform underwriting support functions. The position is responsible for developing executable plans to ensure best practices and operational standards are met. The USO leader manages team performance to Service Level standards and leverages LEAN management systems to drive business value, continuous improvement and customer engagement. The position tracks work output and individual Key Performance Indicators. The USO Leader is accountable for optimal workflow, cost effective resource management, and building capabilities within operations. The role serves as an effective strategic partner to key business unit contacts, other internal partners and management at multiple levels.

• Lead and manage assigned Underwriting Service Operations teams with focus on production levels, service level agreements, quality, and cost
• Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard
• Ensure operational activities remain on time and within agreed upon workflows
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity
• Continuously improve the efficiency of daily processes in support of the business unit utilizing LEAN management systems
• Manage timely data collection to build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service
• Effectively develop leadership talent and frontline staff to drive deep knowledge and opportunities for career pathing
• Effectively leverage resourcing and capacity models to ensure optimal staffing levels and support cost allocations
• Effectively lead team through change and transformation efforts to retain talent and upskill staff

Qualifications

• Bachelor’s degree in operations management, business administration, or related field
• 5-7 years insurance industry experience
• Excellent ability to identify process efficiencies and gaps in process
• Advanced team management and excellent leadership abilities, fostering a collaborative and results-driven culture
• Strong working knowledge of assigned insurance coverages and underwriting units
• Customer-focused with an ability to drive a consistently positive engagement for internal and external customers
• Skilled in conflict management and business processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Requirements

• 7+ years experience in an operations management position
• Bachelor’s Degree preferred and/or Industry designation

Benefits

• Base salary $111,300 - $150,210 + 15% target bonus
• Comprehensive benefits package including multiple medical plans, dental, vision, and prescription drug coverage
• Competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
• Basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement
• Backup Child and Elder Care
• Additional benefits available