[Hiring] AVP, Payment Services @Chevron Federal Credit Union

Role Description

Provides all coordination and leadership responsibilities for the Payment Services department.

• Provides oversight, assistance, and training to Payment Services staff, reviewing their work as needed and providing regular feedback to SVP, Controller.
• Continuously monitors process flow to ensure proper controls are in place and are followed to minimize risk to the Credit Union.
• Fosters an environment of ongoing training and cross-training to ensure the department is always ready to process daily transaction volumes within regulatory requirements.
• Keeps apprised of and ensures compliance with regulatory requirements pertaining to electronic payment systems.
• Manages Payment Services related special projects as necessary including, but not limited to, financial analysis for new/existing products and services and process review.
• Works independently on broad assignments and plans and performs with little or no guidance on professional aspects of the work.
• Serves as liaison between front and back office, assisting Learning & Organizational Development with staff training.
• Works with Information Systems and Technology department to improve Payment Services process efficiency and availability of related information to CFCU staff.
• Other duties as assigned.

Qualifications

• Associate's degree (A. A.) or equivalent from two‑year college or technical school.
• 3 to 5 years’ related experience and/or training.
• Leadership experience.
• Equivalent combination of education and experience may substitute for stated qualifications.

Requirements

• Ability to read, analyze, and interpret information on systems and documents such as account information, written agreements, vendor contracts, legal documents, and procedure manuals.
• Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community, either verbally or in writing.
• Ability to effectively present information to top management, groups of members, and/or members of the Board of Directors.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

Benefits

• Bonus/incentives for all regular employees.
• 401(k) with 8% company contribution.
• Medical, dental, and vision insurance for employees and dependents paid at 80%.
• PTO and paid sabbaticals.
• Tuition reimbursement.

Company Description

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us.