[Hiring] Auto Total Loss Staff Appraiser @Level

Role Description

We’re seeking an experienced Auto Total Loss Staff Appraiser to join our growing team. In this role, you’ll apply deep automotive valuation and appraisal expertise to negotiate and drive stronger claim outcomes across our platform. You’ll review vehicle valuations, assess total loss and related claim scenarios, identify opportunities to improve settlement accuracy, and partner closely with operations, product, and engineering to shape smarter workflows and tooling.

This role is ideal for someone who combines strong appraisal judgment with a practical, systems-oriented mindset and is excited to help modernize claims operations through technology.

Key Responsibilities

• Review and evaluate vehicle appraisals, valuations, and supporting documentation for automotive total loss claims
• Apply expertise in negotiating, ACV, market valuation, comparable vehicle analysis, condition adjustments, and appraisal methodology
• Partner with claims specialists and other internal teams to support dispute resolution and negotiation strategy
• Identify patterns in carrier valuations and help develop operational strategies
• Utilize our platform and internal tools to document findings, track outcomes, and drive process improvements
• Collaborate with product and engineering teams to refine appraisal workflows, valuation logic, and decision-support tools
• Build and maintain effective working relationships with carriers, adjusters, appraisers, and third-party administrators

Qualifications

• Active adjuster and/or appraiser license required
• 3+ years of experience in automotive claims, vehicle appraisal, or total loss valuation
• Strong expertise in a mix of:
  • Automotive appraisal
  • Total loss valuation review
  • ACV (Actual Cash Value) methodology
  • Comparable vehicle and market analysis
  • Condition adjustments and valuation dispute support
• Clear understanding of valuation reports, carrier appraisal processes, and common methodologies used in auto claims
• Strong communication skills
• Excellent judgment and attention to detail
• Comfort working with technology and learning new systems quickly
• Awareness of state-specific insurance regulations and compliance requirements relevant to vehicle appraisal and claims handling

Preferred Qualifications

• Public adjuster license
• Experience working directly with insurance carriers, TPAs, or lenders in an appraisal or valuation capacity
• Familiarity with claims management systems, valuation tools, and automation platforms
• Experience supporting appraisal disputes, supplements, or settlement negotiations
• Background in insurtech or technology-forward operations

What Sets This Role Apart

You won’t just be reviewing valuations — you’ll be helping define how appraisal expertise gets embedded into a modern claims infrastructure. Your judgment can directly influence how we build smarter tools, improve carrier outcomes, and create a more scalable, technology-enabled approach to automotive claims.

This is an opportunity to bring deep industry expertise into a fast-moving environment where your feedback shapes both day-to-day operations and long-term product direction.

Role Requirements

• Travel: Up to 25% travel required, which may include office meetings, onboarding, and other in-person functions.
• Schedule: This is a dynamic environment and may require flexibility beyond traditional 9–5 hours. You’ll need to adapt to varying time zones and urgent claim deadlines.
• Hybrid Work: We strive to foster a flexible working environment that supports high-quality work. Team members are expected to collaborate intentionally to plan meaningful and effective in-office time when applicable.
• Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and partners.
• Security: Ability to maintain secure handling of sensitive claim data meeting our security standards.
• Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels.
• Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined.
• Background Check: Must pass a background check and demonstrate clean driving record for travel requirements.

Compensation & Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision insurance
• 401k
• Unlimited PTO and flexible hours
• New equipment to support your best work
• Regular off-sites and team travel budget to get together in person
• The opportunity to play a foundational role in shaping both the product and the company
• Professional development in both insurance and technology domains