[Hiring] Auto Reviewer @Alacrity Solutions Group

Role Description

Review assignments as received by Insurance Carriers, compare information with estimates and supporting documents submitted by auto repair facilities. Apply industry and carrier guidelines and best practices in rewriting estimates. Contact shop and reach agreed price for repairs. Complete the estimate review and assemble appropriate reporting documents to return to the client for their handling.

Essential Functions

• Review repair assignments received from insurance carriers
• Compare repair estimates with supporting documentation submitted by auto repair facilities
• Analyze repair procedures, labor operations, and parts usage for accuracy and compliance
• Apply carrier guidelines, industry standards, and best practices when rewriting estimates
• Utilize estimating software to prepare and revise repair estimates
• Communicate with repair facilities to discuss estimate discrepancies and negotiate agreed repair pricing
• Complete estimate reviews and assemble reporting documentation for client submission
• Maintain accurate and timely documentation within company systems
• Meet individual and team productivity, quality, and cycle time goals
• Ensure compliance with company policies, carrier requirements, and industry regulations
• Provide professional customer service and maintain positive working relationships with repair facilities and clients

Qualifications

• Strong knowledge of collision repair processes and estimating procedures
• Proficiency with CCC/Pathways estimating software or equivalent platforms (Audatex, Mitchell, WebEst, PenPro, etc.)
• Excellent negotiation and communication skills
• Strong attention to detail and analytical abilities
• Effective time management and organizational skills
• Ability to work independently and manage multiple assignments simultaneously
• Problem-solving and decision-making skills
• Computer proficiency and system navigation skills
• Ability to interpret repair documentation, photos, and estimates accurately
• Professionalism and customer service orientation

Requirements

• High school diploma or equivalent required
• At least 6 months’ experience with CCC/Pathways estimating software or its equivalent (Audatex, Mitchell, WebEst, etc.)
• Strong understanding of collision repair estimating practices and insurance repair procedures
• Ability to accurately document estimate reviews and repair recommendations

Preferred Education & Experience

• Additional insurance claims or collision repair industry experience preferred
• Prior experience working directly with insurance carriers preferred
• Associate degree or technical training in automotive collision repair preferred
• Experience in virtual or desk review estimating environments preferred

Additional Eligibility Requirements

• Current Appraiser, Adjuster, or I-CAR certification required
• Ability to pass background screening and employment verification requirements
• Ability to maintain confidentiality of client and carrier information
• Reliable attendance and schedule flexibility required
• Must comply with all company policies, procedures, and carrier guidelines

Work Environment

• This position operates in a remote work-from-home environment requiring adherence to company security, privacy, and confidentiality protocols.
• Employees are required to maintain a professional and secure workspace free from distractions and unauthorized access.
• Employees may be required to use company-issued computer equipment and approved systems.
• Maintain a hardwired ethernet internet connection; Wi-Fi connections are not permitted.
• Ensure reliable high-speed internet service that meets company requirements.
• Follow all company data security, confidentiality, and clean desk policies.
• Work in a quiet and secure environment suitable for handling confidential insurance and customer information.
• Comply with insurance carrier and company security standards.
• Participate in virtual meetings, training sessions, and team collaboration activities.
• Work scheduled business hours with occasional overtime based on workload demands.

Physical & Mental Demands

• Prolonged periods of sitting and computer use.
• Frequent keyboarding, screen viewing, and telephone communication.
• Ability to review detailed repair estimates and documentation for extended periods.
• Ability to manage multiple assignments in a deadline-driven environment.
• Strong concentration and analytical focus required.
• Ability to communicate professionally during negotiations and dispute resolution conversations.

Travel Required

• Applicants will be required to travel to a designated training location for one week of onsite training at company expense.
• Following onsite training, employees will complete an additional two weeks of remote/work-from-home training.
• Total training duration is approximately three weeks.

General Description of Benefits

• Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

• Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current .

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.