[Hiring] Auto Physical Damage Claims Adjuster @Reserv

Role Description

The APD Adjuster investigates and settles physical damage claims arising from rental vehicle accidents, including damage to the rental unit, third-party vehicles, and property. You determine coverage, liability and value, then close each file quickly, fairly and with clear documentation.

Qualifications

• 3-5 years of auto physical damage or commercial auto claims experience.
• Working knowledge of vehicle repair, estimating and total loss valuation.
• Strong negotiation, written communication and time-management skills.
• Comfort with a high-volume, deadline-driven caseload and a claims system such as Glance or similar.
• High school diploma required; bachelor’s degree or AIC/CPCU progress preferred.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Requirements

• Excited about building a tech-driven claims organization.
• Passionate about the customer experience.
• Empathetic and patient with everyone you interact with.
• Driven by a sense of urgency (without working around the clock).
• Creative in finding the right resolution that serves the insured's best interest.
• Comfortable with conflict—see it as conversational, not adversarial.
• Curious about the whole story so you can make the right decisions early.
• Anti-status quo—you don't just wish things were different, you make them different.
• A strong communicator.
• You have a sense of humor (claims are hard enough as it is!).

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• 100% remote (home-based) role designed to support your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.