[Hiring] Auto Claims Adjuster II @Horace Mann

Role Description

At Horace Mann, we understand that experiencing a total loss can be one of the most stressful moments for our customers. We are seeking an experienced Auto Claims Adjuster II – Total Loss to guide policyholders through the total loss claims process with expertise, empathy, and exceptional service.

In this role, you'll independently manage a portfolio of total loss claims, applying advanced claims knowledge to:

• Investigate coverage and liability
• Evaluate vehicle values
• Negotiate settlements
• Deliver timely claim resolutions

The ideal candidate is a skilled communicator and problem solver who thrives in a fast-paced environment while providing a seamless, customer-focused claims experience.

Qualifications

• 2+ years of prior claims handling experience, preferably in auto claims.
• Ability to independently manage a claims inventory while making sound claims decisions.
• Strong understanding of insurance coverage, liability investigations, and claim settlement practices.
• Ability to obtain and maintain all required state adjuster licenses.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.

Requirements

• Experience handling total loss auto claims.
• Experience investigating multi-vehicle accidents and complex claims.
• Demonstrated leadership and conflict resolution skills.
• Strong customer service background with a commitment to delivering exceptional claim experiences.

Benefits

• Salary Range: $57,500.00 - $79,100.00/annually + bonus
• Salary is commensurate to experience, location, etc.

Company Description

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.

• We serve more than 4,100 school districts nationwide.
• We’re publicly traded on the New York Stock Exchange (symbol: HMN).
• We have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them, including insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.