[Hiring] Auto Adjuster Technical Review Consultant I @Allstate

Role Description

Under limited supervision, the Auto Adjuster Technical Review Consultant I is responsible for reviewing moderately complex subrogation demands from third-party carriers and waivers for estimates of damages from insureds and claimants. The individual reviews damage estimates, rental bills, tow bills, diminished value claims, etc. and contacts the third-party carrier to negotiate and settle the claim for subrogation.

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, evidence, and decision-making process
• Compiles and reviews moderate to highly complex demands for repair estimates and total loss valuations and provides damage estimates via photos; demands and waivers may include damage estimates, rental bills, tow bills, diminished value claims, paid bills, receipts, car seats, etc.
• Researches reasonable amounts and labor rates in the local market
• Evaluates diminished value in a moderate to highly complex claim
• Conducts conferences with third-party carrier to review, negotiate, and settle moderate to highly complex demands and negotiates an agreed price with the third party
• Provides and explains moderate to highly complex estimates and subsequent settlement process
• Prepares, reviews, reconciles, and triages moderate to highly complex auto demand assignment requests

Qualifications

• 2+ years of related experience
• Experience in Total Loss, Virtual Assist, QFC, and/or GHRN
• Technical experience in Auto Damage and strong negotiation skills

Requirements

• Applies general knowledge of insurance policy, coverage, regulation, and handling of claims
• Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general knowledge of standardized problem-solving and preparation of basic reports for analysis
• Applies general negotiation and/or arbitration skills
• Applies general conflict management and problem resolution skills in managing internal and external customer relationships

Benefits

• Compensation offered for this role is $53,500.00 - $84,625.00 annually and is based on experience and qualifications
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Employees eligible to work from home receive a monthly connectivity reimbursement to help offset internet costs
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload