[Hiring] Atlassian Administrator @HealthEdge

Role Description

The Atlassian Administrator is a hands-on platform administration role responsible for the day-to-day configuration, maintenance, and user support of HealthEdge's Atlassian environment, including Jira Software, Jira Service Management (JSM), and Confluence. Working within the Atlassian Products team and reporting to the Manager, Atlassian Products, you will be a key execution resource for platform requests, project configuration, user management, and basic automation.

This is a great role for someone with solid Atlassian fundamentals who wants to deepen their platform expertise in a complex, high-scale environment. You'll work closely with Senior Atlassian Administrators, Architects, and the team manager, taking on well-defined configuration tasks and growing toward more advanced solution design and automation work over time.

As HealthEdge moves fully to Atlassian Cloud Enterprise, this role will grow to include working with AI-native features like Atlassian Intelligence and Rovo.

What You'll Do

• Platform Administration & Configuration
  • Administer Jira Software, Jira Service Management, and Confluence in a cloud environment.
  • Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens under the guidance of senior team members.
  • Configure and manage JSM service desk projects including request types, queues, SLA configurations, and portal settings.
  • Manage Confluence spaces, page permissions, templates, and basic macros to support team knowledge management.
  • Perform user and group management including account creation, license assignments, group membership, and access reviews.
  • Process and fulfill Atlassian support requests from end users, maintaining SLA compliance in the team's JSM queue.
• Automation & Reporting
  • Build and maintain native Jira and JSM automation rules for common workflows – ticket routing, notifications, field updates, and status transitions.
  • Create and maintain dashboards, saved filters, and basic reports to support team and stakeholder visibility.
  • Assist with Confluence automation and page template maintenance.
  • Support testing and rollout of automation changes developed by Senior Administrators.
• User Support & Enablement
  • Serve as a first point of contact for Atlassian support requests, resolving common configuration and usage questions.
  • Escalate complex or high-impact issues to Senior Atlassian Administrators with clear documentation and context.
  • Assist in onboarding new users and teams to Atlassian tools, including basic training and guidance on project setup.
  • Contribute to and maintain Atlassian knowledge base articles and how-to documentation for end users.
• Governance & Housekeeping
  • Perform routine platform hygiene tasks including inactive user cleanup, stale project reviews, and unused field or scheme audits.
  • Assist with license usage tracking and reporting to support renewal planning.
  • Follow and help enforce Atlassian governance standards for project naming, permissions, and configuration consistency.
  • Support audit and compliance activities related to Atlassian access and configuration.
• Project & Team Support
  • Assist Senior Administrators and the team manager with larger configuration projects, migrations, and platform improvement initiatives.
  • Participate in testing and validation of Atlassian upgrades, app changes, and configuration rollouts.
  • Document changes accurately in accordance with team change management practices.

Qualifications

• 2–4 years of hands-on Jira and Confluence administration experience in a corporate environment.
• Working knowledge of Jira Software project types, workflows, permission schemes, and issue configuration.
• Experience configuring and supporting Jira Service Management (JSM) service desk projects.
• Familiarity with Confluence space administration, page permissions, and content organization.
• Experience with native Jira automation rules.
• Strong attention to detail and organizational skills.
• Good written and verbal English communication skills.
• Ability to manage multiple concurrent requests and prioritize effectively.
• Familiarity with Atlassian Marketplace apps (ScriptRunner, Elements Connect, or similar).
• Familiarity with Atlassian Intelligence or Rovo.
• Exposure to ITIL frameworks or service management best practices.
• Experience working with Atlassian Cloud (vs. Data Center/Server only).

Preferred

• Atlassian certification (ACP-120 Jira Administration or equivalent).
• Experience working in a global, multi-time zone organization.

What Success Looks Like

• Within 90 days, independently handling the majority of day-to-day Atlassian support requests.
• Within six months, building and maintaining automation rules confidently.
• Within a year, contributing to larger configuration projects and taking on more complex solution design work.

Geographic Responsibility

• Remote, Mexico

Type of Employment

• Full-time, permanent

Work Environment

• Occasionally required to move around the office.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

Salary Information

The annual US base salary range for this position is $540,000 to $660,000 MXN. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications, and education.