[Hiring] Associate Underwriter @Warner Pacific Insurance Services

Role Description

The Associate Underwriter serves as a key liaison between brokers, medical and/or ancillary carriers and sales consultants, ensuring the efficient processing of new business submissions and benefit modifications. This role involves reviewing applications, identifying and resolving submission issues and facilitating communication between all stakeholders. By applying carrier underwriting guidelines and internal procedures, the Associate Underwriter ensures accuracy and compliance throughout the underwriting process up to approval. Strong attention to detail, problem solving skills, and the ability to manage multiple cases simultaneously are essential for success in this position.

Overview of Responsibilities

• Case Review
  • Review new case submissions and promptly communicate with brokers and sales consultants regarding requirements or special circumstances within service level expectations.
  • Request necessary documents as per the carrier guidelines and maintain ongoing/open communication with the broker and sales consultant throughout the underwriting process.
  • Acknowledge receipt of required documents and submit group applications to carriers clean and complete, in a timely manner.
  • Ensure accurate and timely completion of all necessary documentation for approvals, modifications, or withdrawals.
  • Provide brokers with updates on any processing delays and potential impacts on coverage or premium costs.
  • Maintain knowledge of carrier guidelines, forms, applications, submission deadlines, completion deadlines, and relevant technology systems.
  • Make applicable recommendations regarding underwriting guidelines to broker and/or sales executive as needed for submission processing.
  • Conduct quality reviews of own work prior to submission to ensure accuracy and compliance with company standards.
  • Process post-approval corrections on behalf of the group, as needed.
  • In some markets, oversee the installation of the case, including welcome package and submission to finance for approval.
• Client Communication
  • Monitor the status of submissions and proactively follow up with brokers to ensure timely receipt of carrier requirements.
  • Analyze and request any applicable carrier requirements from broker within applicable timeline set by the carrier.
  • Assist brokers who have questions pertaining to carrier guideline clarification or submission processing.
• Collaboration and Team Support
  • Provide backup support, desk coverage and assist other team members or departments as needed when requested by management.
  • Participate in knowledge-sharing and skill development.
  • Share observations and insights to contribute to process improvement discussions.
  • Maintain open communication with internal teams, brokers, and carriers to ensure efficient operations.
  • Perform related responsibilities and additional tasks as needed to support team and business operations.
• Customer Service
  • Respond promptly to customer inquiries within established service level and provide exceptional service throughout the underwriting process.
  • Acknowledge urgent requests upon receipt.
  • Address client questions, concerns, or adjustments regarding their case submissions and work to resolve any issues in a timely manner.
  • Escalate any exception requests or escalated issues to a senior team member or manager.
  • Depending on the market, handle all customer service requests for the first 30 days post installation.
• Expected Leadership Qualities
  • Treat all employees and internal/external customers with respect and support a positive and professional work environment.
  • Adhere to company policies, including those related to punctuality, attendance, workplace conduct and professionalism.
  • Adapt to change with a positive mindset and contribute to a supportive team environment.
  • Demonstrate strong judgment, integrity, and accountability in all aspects of job performance.
  • Complete assignments on time and proactively seek additional responsibilities when possible.

Qualifications

• High school diploma or equivalent required; advanced education preferred.
• Previous underwriting experience or a related background is beneficial, minimum of 1 year.
• Strong written and verbal communication skills.
• Proficient using computer systems, office software, and data entry.
• Strong planning, organizational, and time management skills.
• Solid analytical and problem-solving abilities with a focus on attention to detail.
• Ability to multitask and work effectively under pressure.

Working Conditions

• While this position allows for remote work, there may be occasional in-office attendance for meetings, team collaborations, and other essential activities.
• Office-based or remote, depending on the employer’s structure.
• Full-time, Monday to Friday, with company-assigned overtime during peak periods, holidays, and weekends as requested by management.
• Minimal travel may be required for client meetings or training sessions.

Compensation

• Hourly Range: $25.59- $30.59 per hour.
• Actual compensation may vary from posting based on work experience, education, and/or skill level.
• The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting.
• The Company may ultimately pay more or less than the posted range.
• This range may be modified in the future.
• No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.
• The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Benefits

• Merit increases.
• Paid holidays.
• Paid Time Off.
• Medical, dental, vision benefits.
• Short- and long-term disability benefits.
• 401(k) + match.
• Life insurance.