[Hiring] Associate Systems Analyst - MyChart/Digital Experience @WVU Medicine

Role Description

Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency. Through effective collaboration and continuous learning, this position contributes to the successful integration and optimization of technology solutions, while providing foundational technical and administrative support for various projects and tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience.
• Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

Requirements

• Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.
• Proficiency in systems administration and providing strategic insights and improvements to business operations.
• Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
• Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.
• Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.

Benefits

• Standard office environment.
• This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.

Core Duties and Responsibilities

• System Maintenance, Updates, and Innovation:
  • Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
  • Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
  • Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
  • Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions.
  • Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control.
  • Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
  • Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization.
• Collaboration and Communication:
  • Work closely with team members, providing clear updates to ensure alignment with project goals.
  • Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
  • Contribute to a supportive, respectful, and collaborative work culture.
  • Actively seek and apply feedback and suggest process improvements.
  • Maintain consistent communication with the team for seamless collaboration.
• Project Coordination:
  • Help define scope, plan, deliverables, schedules, and milestones.
  • Help oversee a project, acting as a contact for team members, colleagues, and stakeholders to ensure the smooth execution of projects.
  • Help ensure proper communication of information within the project team, including facilitation of regular meetings, documentation of meeting notes and action items.
  • Assist with maintaining project documentation, including project scope, plans, reports, and status updates.
  • Help identify risks, create risk mitigation plans, and ensure contingency measures are in place.
  • Help identify problems in the project and assists in finding solutions to keep the project on track.
• Training and Education:
  • Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.
  • Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.
  • Offer ongoing end-user systems support to resolve issues and enhance system proficiency.
  • Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.
• Continuous Learning and Knowledge Development:
  • Demonstrates growing commitment to expanding technical knowledge.
  • Utilizes resources such as application community sites, professional networks, and industry tools.
  • Applies new skills to support tasks and contribute to team objectives.
  • Attends basic training sessions and workshops.
  • Follows industry news and monitors basic trends.
  • Identifies key areas for personal and professional improvement.
  • Participates in team discussions and knowledge-sharing activities.
  • Conducts basic research for projects and contributes to content development.
  • Accepts and incorporates feedback from peers and supervisors.
  • Shares knowledge informally with peers.
  • Collaborates with other teams to gain a better understanding of their processes.

Physical Requirements

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
• Ability to sit for extended periods of time.

Working Environment

• Standard office environment.
• This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.

Skills and Abilities

• Analysis and Assessment: Foundational experience in analyzing business needs, documenting functional specifications, and supporting alignment with technical solutions.
• Attention to Detail: Demonstrates foundational skills to troubleshoot and test systems, assisting in identifying and resolving potential issues to support functionality and reliability.
• Communication, Relationship Building, and Teamwork: Demonstrates written and verbal communication skills to convey technical information clearly.
• Adaptability and Change Management: Demonstrates ability to respond to unexpected changes and system issues, applying foundational coping skills to assist in minimizing disruptions and maintaining operations.
• Time Management: Shows ability to prioritize and manage multiple tasks and deadlines, working to ensure timely and accurate completion while contributing to team goals.

Additional Job Description

• Focuses on MyChart, EpicCare Link and Care Everywhere initiatives.
• Provide assistance with coordination and execution of digital experience strategy and initiatives.
• Work closely with clinical, operational, and IT teams to align digital initiatives with patient and operational needs.
• Partner with other analysts and teams to develop and implement innovative solutions aimed at improving digital experiences for both patients and employees.
• Stay abreast of emerging trends and technologies in Epic, digital health and advise how trends should be operationalized or monitored.
• Champion the adoption of innovative digital solutions that enhance patient care and workforce and physician operational efficiency.
• Define and track metrics to evaluate the effectiveness and impact of digital experience initiatives.

Scheduled Weekly Hours

40

Shift

Exempt/Non-Exempt: United States of America (Exempt)

Company

SYSTEM West Virginia University Health System

Cost Center

577 SYSTEM IT Interop and Development