[Hiring] Associate - Retail Operations @Mashreq

Role Description

Centralized Account Management involves the following key responsibilities:

• Processing of Centralized Accounts Management Unit (CAM) activities to ensure that Policies, Procedures, and delivery standards are met, reflecting in satisfactory Audit Rating and acceptable level of customer satisfaction.
• Reviewing account opening forms and other relevant documents for the setup/maintenance of PVT/SME customers.
• Reviewing, verifying, and processing customer requests for Online banking products and services through internet and Mobile phone to protect bank risk and ensure error-free setup.
• Activating and processing all types of accounts and Online banking products and services efficiently to provide value-added services and support to marketing and sales teams.
• Adhering to the defined SLA and Productivity, processing cases with 99% accuracy and maintaining nil escalations.

Qualifications

• Comprehensive knowledge of PVT/SME Activities and Online Banking Products and Services through internet and Mobile phones.
• Familiarity with Banks Policy, Procedures, and Local/international rules and regulations.
• Conversant with operating systems, systems and procedures, and branch-related functions.
• Strong inter-personal, problem-solving, communication, and analytical skills.
• Capable of handling multiple tasks.

Requirements

• Strict compliance with Bank’s policy and procedures.