[Hiring] Associate Manager, Content Production & Delivery @CFA Institute

Role Description

As Associate Manager, Content Production & Delivery, LMS, you will take ownership of the health and quality of CFA Institute’s LMS production workflows. You will help ensure learning content is delivered reliably and consistently across Canvas and other digital formats, while improving the processes, automation, and standards behind that delivery.

• Own the day-to-day health and quality of LMS content production workflows, with particular focus on Canvas, course-level configuration, HTML/CSS styling, and lesson assembly.
• Ensure learning products are delivered with consistent structure, presentation, and behaviour across LMS courses.
• Maintain and improve workflows that transform structured content from Word through XML and RSuite into PDF, EPUB, and LMS outputs.
• Diagnose and resolve complex content transformation, formatting, configuration, and rendering issues, helping prevent recurring problems rather than relying on reactive fixes.
• Design, test, and implement improvements to publishing automation and production workflows within established standards.
• Carry out regression testing following workflow or system changes and work with Technology colleagues where wider system changes are required.
• Act as an escalation point for Content Production Specialists and other partners when complex production issues arise.
• Provide practical guidance, training, and mentoring across content management and production workflows.
• Apply accessibility and usability standards across digital outputs, including semantic content organisation and accessible presentation.
• Maintain clear workflow documentation and production standards that can be used consistently across the team.
• Partner with Content Technology colleagues to resolve cross-system LMS configuration and rendering issues.

Qualifications

• Demonstrable experience in content production, digital publishing, or publishing operations, with strong ownership of complex production workflows.
• Working knowledge of Canvas and/or comparable learning management systems, including course configuration and troubleshooting.
• Strong practical knowledge of HTML and CSS, with the ability to diagnose course-level display, structure, and accessibility issues.
• Experience working with Common Cartridge and QTI standards, or comparable standards used to package and transfer digital learning content.
• Strong workflow optimisation skills, including experience designing, testing, and implementing improvements to publishing processes or automation.
• Experience diagnosing non-routine production or rendering issues across systems and developing lasting solutions.
• Working knowledge of structured content and XML-based publishing pipelines.
• Experience validating lesson assembly and course rendering across browsers and devices.
• Experience working effectively across Editorial, Production, Quality Review, and Technology teams.
• Evidence of mentoring, training, or supporting colleagues with production processes and technical problem-solving.
• Strong analytical skills, initiative, and the ability to work independently while knowing when wider escalation is required.

Requirements

• Take ownership of a key workflow supporting the delivery of CFA Institute learning experiences.
• Improve the reliability and consistency of digital learning content used across CFA Institute programs and certificates.
• Work across content, production, and technology teams to solve problems that span both publishing and learning platforms.
• Help move production processes from reactive issue resolution toward more scalable, automated, and repeatable ways of working.
• Join an expanding Content Production & Delivery function with investment being made in specialist workflow ownership.

Benefits

• Expected salary range: US - $83,000 - $110,000 per year, UK - £47,000 - £62,000.
• Eligibility for an annual discretionary incentive bonus.
• 12% employer contribution to a pension plan.
• Comprehensive medical benefits package.
• Health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.