[Hiring] Associate Manager After Hours Operations @ADTRAV Travel Management

Role Description

ADTRAV is seeking an Associate Manager After Hours Operations to assist the manager in motivating and supervising Travel Consultants and resolve minor issues from clients. Responsibilities include:

• Supervising a team of agents who book travel requests on behalf of clients.
• Assisting the manager with the day-to-day operations of the department.
• Overseeing all itineraries by verifying reservations and reviewing travel authorizations.
• Researching agent and client issues promptly and providing information to the manager.
• Monitoring call volume to ensure agents are available to service clients.
• Assisting with payroll preparation activities, including reviewing time off requests and time punches.
• Providing coaching and training to agents on servicing travelers and company policies.
• Reviewing turnover transaction rates and errors/write-offs with the manager.
• Monitoring pre/post trip reporting.
• Utilizing various applications, including GDS and online booking tools.
• Identifying process and workflow efficiencies and providing recommendations to management.
• Assisting travelers and booking itineraries as needed.
• Understanding ADTRAV products, systems, and processes to assist agents and clients.
• Participating in ongoing training to continuously build knowledge and skills in the industry.
• Representing ADTRAV by embracing company values and maintaining effective working relationships.
• Adhering to company policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least 5 years of travel consultant/travel agent experience, preferably in a call center environment.
• Experience booking travel for corporate clients required; experience booking travel for government clients preferred.
• Strong knowledge of Sabre GDS required; knowledge of Amadeus a plus.
• Experience as a team lead or mentor required.
• Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
• Experience booking international travel with geographical and rate structures.
• Strong computer and typing skills, including the ability to navigate quickly between programs.
• Demonstrated experience learning and using technology and multiple applications simultaneously.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Highly proficient in business writing with proper grammar and spelling.
• Excellent English written and verbal communication skills.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple tasks in a fast-paced environment.
• Able to function in a high-paced and sometimes stressful environment.
• Excellent time-management and organizational skills with a proven ability to meet deadlines.
• Ability to communicate ideas clearly and concisely, while being open to feedback.
• Exhibits leadership traits to motivate and provide feedback.
• Exercises discretion and judgment when providing guidance and training.
• Able to present a professional and positive demeanor with internal and external customers.
• Ability to work remotely and meet home-office requirements.
• Able to sit and work at a computer for extended periods.
• Able to work an after-hours schedule that includes evenings, nights, weekends, and holidays.
• Able to maintain confidentiality of company and client information.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Must be a U.S. citizen and able to show proof upon hire.
• Able to successfully pass a government clearance process as required by clients.

Requirements

• The salary range for this position is $60,000-65,000 a year, based on experience.
• ADTRAV offers a competitive benefits package that includes:
• Medical, dental, and vision insurance
• Life and disability insurance
• Flexible Spending Accounts
• 401(k)
• PTO

Company Description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We are currently ranked as one of the top business travel management companies in the country.