[Hiring] Associate Investigator @Peerspace

Role Description

As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the integrity of the Peerspace marketplace. You will be responsible for:

• Investigating suspicious activity
• Mitigating financial risk
• Ensuring our community remains a safe environment for both hosts and guests

This role requires a blend of analytical thinking, resilience, and a deep commitment to operational excellence.

Qualifications

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
• Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
• Exceptional written communication skills with a focus on objectivity and clarity.
• Passionate about helping to make the Internet a safer, more trustworthy place.
• Maintain a high degree of confidentiality.
• Energized by investigating issues.
• Have a sense of humor and enjoy working with others.

Requirements

• Schedule - 4 week rotation:
• Weeks 1-3: Monday - Friday; 8 hours/day (hours flexible depending on time zone)
• Week 4:
  • Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)
  • Wednesday & Thursday; OFF
  • Friday - Sunday; 8 hours/day (hours flexible depending on time zone)
• Bonus points:
• Proficient in Google Sheets
• Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
• Prior experience using Forter, Sift, or other automated fraud detection tools.
• Experience handling marketplace-specific disputes.
• The hourly rate for this role is $26.00/hour.

Benefits

• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Annual in-person all company offsite and team-building events (in Peerspace locations, of course)
• Wellness Days observed company wide