[Hiring] Associate, Global Readiness @Americares Foundation

Role Description

The Associate, Global Readiness supports the Global Readiness team in ensuring Americares is prepared to respond effectively to emergencies and health crises around the world. The role contributes to readiness planning, response coordination, training and exercises, deployment preparedness, data management, and ongoing program improvement efforts. The Associate plays a key role in maintaining operational readiness and supporting cross-functional collaboration before, during, and after emergency response activities.

Duties and Responsibilities

• Actively model and contribute to Americares values, work culture and mission.
• Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
• Coordinate logistics and administrative tasks as assigned for Americares humanitarian responses.
• Draft and send engagement materials, including but not limited to:
  • Quarterly Newsletter
  • Holiday and recognition communications
  • Emergency response deployment certificates
  • And more.
• Support Associate Director, Global Readiness to collect engagement data and create materials that outline the impact of Americares Global Roster.
• Support Associate Director, Global Readiness in coordinating uniforms and supplies at Americares HQ for emergency response deployments.
• Procure emergency response uniforms and Global Readiness supplies.
• Support Global Readiness Manager in planning in-person trainings and events opportunities for Global Roster members.
• Host virtual engagement activities for Global Roster members, including Coffee & Tea Chats, Office Hours, informational sessions, and more.
• Master volunteer management system in Salesforce and Roster Portal to collaborate and lead HP team members in volunteer management system.
• Submit quarterly reports on Medical Malpractice by working across departments with Development and Country Offices to collect and submit Global Roster data.
• Implement improvements to the feedback mechanism (F360 and AAR) for emergency responses.
• Other duties and responsibilities as assigned.

Key Outcomes

• In the first 30 days, the Associate will:
  • Learn and live the Americares values.
  • Complete all required new hire onboarding trainings.
  • Develop an understanding of Americares readiness work, events, and Global Roster.
  • Begin developing relationships with key staff members within Humanitarian Programs and across the organization.
• In the first 90 days, the Associate will:
  • Begin to perform basic functions in internal systems, including our financial and volunteer management systems.
  • Learn steps to mobilize and demobilize Global Roster members.
  • Begin to support the planning of Global Readiness trainings and events.
  • Support Associate Director, Global Readiness to update Global Readiness processes.
  • Monitor and coordinate updates with Americares Global Roster members as well as their feedback.
  • Respond to inquiries from Americares Global Roster members from the ERT Inbox.
• In the first year, the Associate will:
  • Master volunteer management system in Salesforce and Global Roster Portal.
  • Successfully complete tasks for an emergency response deployment.
  • Successfully plan and/or host training and engagement events.
  • Support Global Readiness Manager in planning in-person trainings and events opportunities for Global Roster members.
  • Begin hosting virtual engagement activities for Global Roster members, including Coffee & Tea Chats, Office Hours, informational sessions, and more.
  • Monitor Global Roster updates, including but not limited to: audits, status, document verification, pending tasks, and more.
  • Support Global Roster onboarding, including but not limited to: onboarding Global Roster members inside the Portal and externally.
  • Implement improvements to the feedback mechanism (F360 and AAR) for emergency responses.
  • Own ongoing cleanup and audit of Global Readiness systems, trackers, and SharePoint.

Qualifications

• Demonstrated experience (including internships) in humanitarian aid, international relations, event planning, and/or volunteer management.

Requirements

• Demonstrated global competency and ability to work effectively with staff and volunteers across cultures, experiences, and time zones.
• Demonstrated experience planning both virtual and in-person events.
• Exceptional organizational and time management skills.
• Demonstrated experience working with volunteers.
• Proficiency in Microsoft SharePoint and Salesforce.
• Demonstrated ability to prioritize needs in rapidly changing and high-pressure environments.
• US work authorization without restriction and 15% travel are required for this role.
• Candidates must be currently living in and will continue to live in one of the following states/territories: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, or WA.

Preferred Qualifications

• Bachelor degree in public health, international relations, or related field.
• Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English.
• Demonstrated experience leading virtual and in-person events and/or trainings.

Recruitment Process

• Completed application and work sample.
• Virtual interview with People and Talent (1 hour).
• Virtual interview with hiring manager (1 hour).
• Virtual interview with panel of internal stakeholders (1 hour).
• Reference checks.
• Offer.
• Background checks and onboarding.