[Hiring] Associate Field Service Engineer @Elekta

Role Description

The Associate Field Service Technician must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.

As an Associate Field Service Engineer, you must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. You must have a strong electronics background and be available to travel when required.

LOCATION: Remote based in Northeast GA or Greenville SC

Responsibilities

• Perform low risk troubleshooting and repairs on the Brachy system with a 60% success rate of diagnosing the problem while working within the escalation procedure.
• Perform supervised calibrations, repairs, installs, and preventative maintenance on the Brachy system.
• Work safely on Elekta’s Brachy products.
• Read and analyze schematics and wiring diagrams.
• Submit timely and accurate service reports, timesheets, expense reports, film badges, and other paperwork as assigned.
• Manage parts inventory.
• Independently support customers remotely using the current tools/system provided (Remote First) with a 50% success rate.
• Maintain all company-leased equipment, including company automobile, parts, test equipment, and tools.
• Perform other related duties as assigned or requested.
• Incorporate Elekta’s Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.

Qualifications

• Associate degree, Technical School, or equivalent experience preferably in Electronics.
• Possess a good electronics and mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools (e.g., Oscilloscopes, multimeters).
• Effective written and verbal communication skills.
• Good customer service skills.
• Willingness to travel and work flexible hours when needed.
• Maintain an active driver’s license in the home state.

Requirements

• Must be able to read, speak, write, and comprehend the English language.
• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations.

Benefits

• Opportunity to work with a proactive and supportive team.
• Excellent Medical, Dental, and Vision coverage.
• 401k, paid Vacation, and Holiday.
• A host of additional benefits including wellness reimbursement, tuition reimbursement, and flexible spending account.
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture.
• Upward mobility.

Salary

The US base salary range for this position is $70,000 - $80,000 paid hourly.