[Hiring] Associate Engineer - Infrastructure & Integrations Support @World Wide Technology Holding

Role Description

We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands-on experience with Linux and Windows environments, application troubleshooting, scripting, and integration technologies. This role will contribute to incident management, root cause analysis, operational improvements, automation development, and technical documentation while collaborating with cross-functional teams to ensure reliable and efficient operations.

Responsibilities

• Provide operational support for enterprise infrastructure, integration applications, and Java-based applications.
• Troubleshoot incidents across Linux and Windows Server environments, identify underlying issues, and implement long-term solutions.
• Monitor applications and infrastructure, analyze recurring incidents, identify trends, and recommend proactive improvements.
• Perform root cause analysis (RCA) and document findings, corrective actions, and preventive measures.
• Develop, maintain, and enhance automation solutions using shell scripting, Python, Ansible, and AWX.
• Assist with automation initiatives and operational workflows using platforms such as AWX, Ansible, and Jenkins.
• Support integration technologies and services, including webMethods, Globalscape FTP, and WebLogic application environments.
• Execute SQL queries and assist with database-related troubleshooting, preferably involving Oracle.
• Handle incidents, service requests, and reporting through ServiceNow, following established support processes.
• Assist with CI/CD pipelines, application monitoring, and observability tools such as GitHub and Grafana.
• Explore and apply AI-assisted tools, including Claude, Gemini, and Devin, to improve troubleshooting, automation, and operational efficiency.
• Maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.
• Collaborate with infrastructure, application, database, network, and integration teams to resolve technical issues and improve service reliability.
• Demonstrate strong analytical thinking, creative problem-solving, accountability, and a customer-focused approach.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field.
• At least 1-3 years of Applications or Infrastructure support or relevant technical experience.
• Hands-on experience supporting Linux environments, including familiarity with Unix/Linux commands and troubleshooting.
• Working knowledge of Windows Server administration and support.
• Experience with automation or scripting using any programming or scripting language.
• Experience in infrastructure support, application support, or enterprise integration environments.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to identify recurring issues and drive resolution.
• Strong communication, documentation, collaboration, and customer service skills.
• Basic SQL proficiency and the ability to analyze technical data.
• Familiarity with ServiceNow incident management and reporting.

Requirements

• Understanding of containerization technologies and Kubernetes concepts; Kubernetes certification is preferred.
• Exposure to AI-assisted development or operational tools such as Claude, Google Gemini, or Devin.
• Cloud infrastructure experience, particularly Oracle Cloud Infrastructure (OCI).
• Experience with Ansible, AWX, Jenkins, or other automation and orchestration platforms.
• Scripting or development experience with Python and shell scripting.
• Knowledge of Oracle Database administration, PL/SQL, or other relational databases such as Microsoft SQL Server or DB2.
• Experience supporting Java-based applications and integration services.
• Exposure to WebLogic administration and application server troubleshooting.
• Familiarity with integration technologies such as webMethods and Globalscape FTP.
• Knowledge of CI/CD pipelines, GitHub, Grafana, and application monitoring tools.
• Understanding of networking concepts and experience with Cisco networking devices and software.
• Experience supporting enterprise ERP environments.
• Kubernetes-related certifications or other relevant infrastructure and automation certifications.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring.
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program.