[Hiring] Associate Director, Clinician Network @Cogstate
Mar 13, 2025 - Cogstate is hiring a remote Associate Director, Clinician Network. đź’¸ Salary: $145,000 - $165,000 usd. đź“ŤLocation: USA, UK, Australia.
We’re a cognitive science company on a mission to optimize the measurement of brain health to advance the development of new medicines and to enable earlier clinical insights in healthcare.
That's why we're seeking an Associate Director, Clinician Network to lead the strategic growth and operations of Cogstate’s global clinician network.
Responsibilities include progressing the vision for the clinician network, expanding the infrastructure and refining tech-enabled processes and systems with an emphasis on scalability and data quality, fostering highly collaborative and responsive relationships among various internal and external stakeholders, and attracting and developing consultants and staff to support expansion into new therapeutic areas and geographies.
Cogstate’s global network of clinicians play a significant role in supporting global industry sponsored clinical trials. The primary role of the Clinician Network service is to recruit, train, and oversee highly experienced psychologists/neuropsychologists (clinician consultants) so they can perform essential data quality assurance services such as rater training, monitoring, and central rating activities for pharmaceutical industry clinical trials. Clinician activities include live training sessions with raters, administration of remote cognitive assessments to clinical trial participants, and supporting performance monitoring of assessments administered by raters. The Associate Director, Clinician Network would oversee the functional team and global clinician network of consultants. 
Key activities will include strategic planning, service area growth and process development, input into innovation roadmap, implementation of processes and systems, people leadership, problem solving, and data-driven decision making to ensure operational effectiveness and efficiency. This individual will collaborate closely with Clinical Trials leadership and shared services teams including finance, people and culture, business development, marketing and IT. in this type of shorter format: That's why we're seeking an Associate Director, Clinician Network to lead Cogstate’s global network of over 300 clinicians supporting industry-sponsored clinical trials across 46 languages. This role will oversee recruitment, training, and quality assurance for experienced psychologists and neuropsychologists conducting rater training, monitoring, and central rating activities.
Reporting to the Vice President (AVP) of Clinical Operations and Rater Services, the Associate Director will drive the strategic growth of the clinician network, enhance service delivery in CNS therapeutic areas, and optimize collaboration across internal and external stakeholders. Key responsibilities include operations management, innovation, strategic planning, and data-driven decision-making to ensure scalability, efficiency, and superior data quality in clinical trials.
Key Responsibilities
- Work closely with other functional areas in Clinical Trials to generate clear and efficient study delivery processes and SLAs for clinician network services.
- Collaborate with internal stakeholders to ensure quality training, recalibration, data analysis, and remediation programs are implemented.
- Act as escalation point of contact for Clinician Network staff, consultants, and service offerings.
- Oversee staff responsible for supporting services including clinician recruitment, onboarding, calibration, and remediation programs.
- Manages service budget, including regional rates, and implementation
- Oversee SOP maintenance/development and related process documents, ensuring department is compliant and audit ready.
- Improve processes across the service area and oversee the implementation of systems, best practices and metrics to ensure timely, quality, compliant, and cost-effective services.
- Implement new services, technology systems, and platforms to enable faster and more accurate tracking and reporting of functional activities for both internal staff and external stakeholders, focusing on providing a high-quality user experience.
- Develop infrastructure to support an expanding clinician network that accommodates various regions, time zones, languages, and therapeutic areas
- Build a flexible, operational workforce model that enables service scalability in the EU and APAC regions, i.e., recruitment, language support, time-zone support, cultural SMEs.
- Management of departmental staff, including hiring, training, and development.
- Demonstrate high performance in leading and mentoring team members, growing and developing staff.
- Facilitates team building and communication within and across functions/departments.
- Forecast global hiring needs, by monitoring study pipeline, and conducting skill gap assessments
- Demonstrates the appropriate management and fostering of relationships with the global clinician network.
- Successfully collaborate with leadership teams to meet study deliverables, understanding what information needs to be communicated.
- Create processes to direct work to clinicians and manage level of quality across and within programs; provide feedback to supervisors/managers on performance.
- Create data visualizations that enable stakeholders.
- Effectively manage, track, and proactively communicate key project deliverables
Requirements
- 10+ years clinical trials operations experience in Pharmaceutical, Biotech, or CRO environment (previous Rater services operational experience preferred)
- BA/BS degree (relevant Master’s degree preferred)
- Strong knowledge of traditional neuropsychological/ psychological assessment tools
- Proficiency with MS products, learning management systems, and database management systems
- Knowledge of software development lifecycle
Experience
- 10+ years of professional services delivery in a regulated clinical research environment
- 10+ years of successful mid to large size team management, encompassing the entire employee lifecycle (includes resource planning and allocation, hiring, mentoring, and coaching).
- Strong change management experience in regulated clinical research environment (process evaluation, development)
- Demonstrated skills in creating and implementing new technology systems.
Skills, Knowledge and Specialist Expertise
- Proven ability to recruit, mentor and develop high-performing teams, providing ongoing training and support
- Success in managing and engaging teams, showing strong leadership, motivation, conflict resolution skills, and oversight of function processes and deliverables
- Excellent problem solving, decision making, and organizational skills
- Highly driven individual who can demonstrate initiative and implement best practices
- Ability to prioritize based on business need/impact and company strategic focus areas
- General awareness of information technology/product development concepts and terminology
- Comfortable working in new technology platforms
What’s In It For You
- Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
- Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
- 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
- Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
- Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
- Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
- Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
- Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.
Our Culture
We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.
If you’re ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email PeopleandCulture@cogstate.com.
Privacy Notice for Job Applicants
Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws, including the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other jurisdictions.
For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate's privacy policy by clicking here.
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| đź“Ť | Be aware of the location restriction for this remote position: USA, UK, Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$145,000 - $165,000 usd
|
Remote
Location
USA, UK, Australia
|
|
Job Type
unspecified
|
Posted
Mar 13, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA, UK, Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
