[Hiring] Associate Agent @Mitek Systems

Role Description

As an Associate Agent, you will work virtually from your home office, reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

What You Will Do (Essential Responsibilities):

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features

Qualifications

• A collaborative, detail-oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

Requirements

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g. no CCJ or bankruptcy)
• Eligible to work in the Netherlands
• Three references (employment or academic)

Benefits

• Universal, supplemental, and private healthcare plan choices based on country specifics
• Retirement/pension plan contributions, MTK stock plan participation
• Life event & disability coverage
• Generous annual leave, company holidays, volunteer time off
• E-learning license, tuition reimbursement, hackathons
• Home office setup allowance
• Additional/optional benefits: pet insurance, identity theft protection, legal assistance