[Hiring] Assistant Vice President - Claims @Crawford & Company

Role Description

Manages the Service Center, as well as satellite branch locations to assure the claim operation is delivering the highest level of quality and service to our clients including prompt investigation, timely resolution of all claims and organize staff as well as workflows to maximize our service and productivity. The AVP is accountable for overall claim quality, customer service, technical claim results and overall branch office administrative functions.

• Manages and monitors new and pending claim volume to ensure proper staffing levels.
• Monitors operations, productivity reports and staff; recommends changes in methods, procedures, structure, and personnel when necessary.
• Prepares and submits an annual budget; establishes an expense control program; reviews and approves expenses.
• Establishes Service Center objectives supportive of Corporate Headquarters and corporate objectives.
• Provides guidance to claim supervisors for proper investigation and timely equitable disposition of claims.
• Approves reserve recommendations, establishes reserves, and analyzes reserve adequacy of open claim files.
• Analyzes files periodically to determine accuracy and completeness; maintains control of quality of work.
• Administers all policies and procedures; communicates to staff and ensures compliance.
• Assures staff adherence to Best Practices, SOP's, Carrier and Client specific standards and objectives.
• Oversees communication of performance standards and objectives; manages performance appraisals.
• Selects, trains, and develops an effective and efficient department.
• Ensures Performance Reviews are conducted in accordance with corporate guidelines.
• Develops managers and/or supervisors through continued coaching and feedback on performance.
• Keeps senior claim management informed of activities and problems; refers matters beyond authority to manager.
• Provides quality service to clients and carriers; ensures claim personnel are knowledgeable on client special handling instructions.
• Participates in sales presentations and meetings with current accounts in support of corporate revenue objectives.
• Investigates local conditions affecting claim handling; keeps senior claim management informed.
• Develops a thorough understanding of the claim adjudication system(s) and organizes workflow for maximum productivity.
• Performs other related duties as required or requested.
• Upholds the Crawford Code of Conduct.

Qualifications

• College Degree preferred or education equivalent to a college degree.
• Twelve (12) or more years of progressive technical claim experience, including supervisory and/or management experience.
• Demonstrated ability to successfully manage the work of others.
• Effective and diplomatic oral and written communication skills.
• Industry designations of AIC, ARM or CPCU preferred but not required.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans.
• Prescription Drugs.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support.
• Virtual Physical Therapy.
• Caregiving Services.
• Life Assistance Program.
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to the communities.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.