[Hiring] Assistant Property Manager / Operations Analyst @Emapta

Role Description

Make your property management expertise count in New York's real estate market! As an Assistant Property Manager / Operations Analyst, you'll coordinate building operations, support tenant relations, and improve property performance for a US real estate business. With Emapta, gain international exposure, strengthen your operational expertise, and build a long-term global career designed for top 1% talent.

Qualifications

• Bachelor's degree or equivalent qualification
• 1 to 3 years of relevant experience in construction project management, property management, or a related field
• Commitment to delivering high-quality work in a collaborative, team-oriented environment
• Ability to prioritize tasks, identify operational improvements, and implement effective solutions
• Strong self-motivation, intellectual curiosity, and commitment to continuous improvement in operational processes and property performance
• Excellent interpersonal skills and ability to communicate effectively with building staff, leasing teams, senior management, and other stakeholders
• Proven ability to coordinate, supervise, and manage teams effectively
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Excellent customer service skills and written and verbal English communication skills
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Familiarity with Yardi property management software and content management systems (CMS) is an advantage but not required
• Knowledge of building systems and property maintenance practices is preferred
• Previous experience in leasing operations is an advantage but not required
• Familiarity with local real estate laws and regulations is beneficial but not required

Requirements

• Respond to tenant phone calls, address service requests and complaints, and serve as the primary contact for daily tenant concerns
• Enforce lease agreements, property policies, and established house rules to ensure compliance and consistent property operations
• Coordinate with leasing agents on vacancies, new leases, lease renewals, tenant move-ins, and move-outs
• Monitor rent collections and delinquent accounts, issue arrears notices when necessary, and refer unresolved cases to the Legal team
• Supervise property personnel, including superintendents, porters, and maintenance staff, and coordinate with HR on recruitment and staffing requirements
• Track work orders and coordinate repairs, emergency responses, and preventive maintenance activities with superintendents and contractors
• Schedule and supervise apartment turnovers to ensure timely completion and readiness for new tenants
• Prepare purchase orders, process vendor invoices, obtain competitive bids, and evaluate vendor and contractor performance
• Monitor property violations and coordinate with the internal compliance team and relevant city agencies to resolve regulatory concerns
• Enter, update, and maintain accurate tenant records, lease information, and work order data in Yardi
• Collaborate with the Asset Manager on property updates, operational concerns, and initiatives to improve property performance

Benefits

• Day 1 HMO coverage with one free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent work-from-home arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval are subject to bank assessment; available to account holders with at least 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment