[Hiring] Assistant Manager, Claims @South Western Insurance Group

Role Description

This job involves managing customer inquiries, collaborating with teams, liaising with brokers and insurers, and providing support on claims file handling. You'll report to the VP, Operations and work closely with the external partners including adjusters and legal counsel. The role will assess coverage, assess reserves, evaluate litigation strategy, consider settlement opportunities and make recommendations to the insurer. Additionally, you'll review and analyze claims results, provide potential coverage improvements to management. The role will provide an opportunity to work with internal compliance, legal and underwriter teams as partners.

Responsibilities

• Liaise with underwriters and management on claims inquiries.
• Collaborate with external service providers and act as a liaison between the teams.
• Manage customer inquiries as required and engage complaints, compliance and legal teams as needed.
• Liaise with Brokers and domestic insurer contacts as necessary.
• Assist with claims related insured complaints handling.
• TPA governance and oversight.
• Significant claims review and escalation.
• E&O claim reporting and coordination.
• Examiner-level claims analysis and insurer reporting.
• Management of external counsel, adjusters and experts.
• Claims strategy, settlement and litigation oversight.
• Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution on behalf of SWG.
• Provide claims expertise for product and underwriting guidelines development.
• Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.

Qualifications

• P&C claims handling or claims examination experience.
• Experience with casualty, liability and litigated claims.
• Ability to analyze coverage and policy wording issues.
• Ability to evaluate adjuster, expert and legal reports.
• Experience assessing reserves, exposure and settlement opportunities.
• Experience managing and directing external adjusters, counsel and other service providers.
• Strong analytical, reporting and communication skills.

Nice to Have's

• MGA experience.
• Subscription market experience.
• Lloyd's or specialty market experience.
• Large Loss Notice preparation.
• Legal training or industry designations.

Commitment to Open Doors

SWG is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse workforce. Challenging management is a component at SWG — some of our best ideas start from a conversation between a manager and a team member.

Diversity and Inclusion

SWG is an inclusive and accessible employer, committed to an inclusive, barrier-free recruitment and selection processes. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We will work with applicants requesting accommodation at any stage of the hiring process.

Please inform us if you require any accommodation during the hiring process. We thank all applicants in advance, however only those under consideration will be contacted.