[Hiring] Assistant Director for Market Regulation & Consumer Services @Arizona Department of Administration

Role Description

Under executive direction, this position serves as a key administrative leader directing the operational and policy functions of both the Consumer Affairs Division and the Market Conduct Division (encompassing Market Conduct Examinations and Market Analysis). Through subordinate supervisors, the position establishes division missions, strategic objectives, performance metrics, regulatory policies, and administrative rules.

This role serves as the agency’s primary subject matter expert and advocate for insurance consumer protection and market conduct practices. It involves high-level coordination with internal agency divisions, federal and state regulatory bodies, law enforcement, the National Association of Insurance Commissioners (NAIC), the Governor’s Office, and the State Legislature.

The role requires a high degree of knowledge in insurance and consumer protection matters, including the skills necessary to research novel issues. The role will require the review and analysis of pending and new legislation on matters related to the Division's functions.

Job Duties

• Strategic Leadership and Management:
  • Directs, evaluates, and oversees the daily operational, regulatory, and policy activities of the Consumer Services, Health Care Appeals / Surprise-Out-of-Network (SOON), and Market Conduct Sections.
  • Establishes, implements, and monitors long-range program missions, strategic goals, annual objectives, operational policies, administrative rules, and key performance indicators (KPIs).
  • Optimizes workflows, regulatory systems, and technical resources to ensure effective case management, exam scheduling, and market analysis monitoring.
  • Develops operational standards and ensures division compliance with state statutes, federal regulations, and departmental priorities.
  • Prepares ad hoc, recurring, and executive-level reports utilizing statistical analysis, complaint/appeals metrics, and forecasting to identify emerging trends, systemic issues, and market behavior across all consumer-related matters.
• Monitor the Market Conduct Examination Program:
  • Confers with the Director's staff and Assistant Attorneys General on examinations and continuum actions involving violations of law.
  • Participates in negotiations and resolution of examinations and continuum actions reporting violations of law.
  • Evaluates regulatory trends, emerging market practices, and financial data to drive targeted market analysis and examination strategies.
• Intra-agency and inter-governmental coordination:
  • Coordinates with the Enforcement unit on pending actions, joint investigations, and relevant administrative efforts.
  • Coordinates with the Consumer Affairs Officer on high-level matters that require supervisor review and analysis.
  • Serves as one of DIFI's representatives on NAIC committees, task forces, working groups, and other advisory panels.
  • Coordinates with DIFI's executive team consistently on pending matters and high-level strategic decisions.
• Monitor the Health Care Appeals / SOON Programs:
  • Provides administrative oversight and performance monitoring for the Health Care Appeals and SOON programs to ensure regulatory compliance and timely dispute resolution.
  • Actively tracks data to identify non-compliant market trends and makes formal referrals to Market Conduct when necessary.
• Research:
  • Provides expert consultation and decision support to staff and subordinate supervisors on complex, high-profile, or contentious consumer complaints and market violations.
  • Researches complex matters and works with the Department's legal team on questions of law and legal interpretation.
  • Evaluates regulatory trends, emerging market practices, and financial data to drive targeted market analysis and examination strategies.
• Other duties as assigned as related to the position.

Qualifications

• A Bachelor's degree from an accredited university or equivalent experience.

Requirements

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete any required driver training.
• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.

Benefits

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Life insurance and long-term disability insurance.
• Vacation plus 10 paid holidays per year.
• Health and dental insurance.
• Retirement plan.
• Sick leave.

Contact Us

If you have any questions please feel free to contact Deian Ousounov at [email protected] .