Assistant Director DI Technical Claims @Northwestern Mutual

[Hiring] Assistant Director DI Technical Claims @Northwestern Mutual

Mar 27, 2025 - Northwestern Mutual is hiring a remote Assistant Director DI Technical Claims. 💸 Salary: $84,350 - $156,650. 📍Location: USA.

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Role Description

Provide technical leadership and direction to the Disability Income Claims Division to ensure accurate and fair administration of claims.

Collaborate with claims leadership to establish a strategic vision for future Disability Income (DI) claims administration, including identifying and facilitating claim handling process improvements and technological enhancements.
Direct and lead projects to evolve the technical guidelines and procedures that serve as the framework for DI claims administration.
Establish technical proficiency standards for claims administration and support effective training, coaching, and mentoring of claims analysts and technical leaders.
Provide feedback and develop the skills and expertise of team members.
Proactively work to influence and motivate others while creating a climate that fosters customer focus and continuous learning and improvement.
Develop and maintain claim handling standards and best practices, ensuring compliance with company philosophy, contract language and provisions, and state laws.
Provide expertise in handling complex, sensitive, contestable, or large benefit amount cases.
Oversee claim denial and recovery processes, and manage complaints, appeals, and highly contentious claims, including disability and life waiver of premium claims.
Resolve claim conflicts through formal and informal dispute resolution practices.
Collaborate with the Law Department on lawsuits, depositions, and trial representations.
Establish negotiation parameters and exercise judgement in settlements.
Serve as liaison between claim staff and the Law Department on a wide variety of legal issues.
Serve as a product line subject matter expert for new contract introductions and projects impacting claim handling.
Represent the disability claim operation within the industry and act as a liaison within the home office.

Qualifications

College degree in business or related field
Eight to ten years of experience with insurance products and claim processes and procedures
Demonstrated capability as a technical expert and leader, with a proven ability to lead, mentor, and develop others, and work effectively across teams
In-depth knowledge of insurance products, underwriting processes, medical and financial information, claim philosophy, and claim handling practices
Knowledge of and experience in managing claim legal issues and the litigation process
Excellent judgment and decision-making skills
Experience in negotiation and conflict management
Excellent verbal and written communication skills, including those for liaising with policyowners, legal counsel, financial experts, field members, and home office personnel
Experience in project leadership or similar efforts

Requirements

Pay Range - Start: $84,350.00
Pay Range - End: $156,650.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment.
At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location.

Benefits

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do.
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

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📍	Be aware of the location restriction for this remote position: USA
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Assistant Director DI Technical Claims @Northwestern Mutual

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Salary 💸 $84,350 - $156,650	Remote Location USA
Job Type full-time	Posted Mar 27, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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